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Skills

  • Personable
  • Data mining
  • Medicare and Medicaid eligibility
  • Cash handling and management
  • Fluent in Mandarin
  • Report writing
  • POS systems expert
  • Employee relations
  • Shipping procedures understanding
  • Credit card processing

Work Experiences

  • Helped customers with complaints about the store and products.
  • Carried out research to learn more about procedure and standard survey topics.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Kept track of everything.
  • Calculated accurate sales prices for purchase transactions.
  • Was in charge of all day-to-day operations at 3 store locations.
  • Translated for the entire 15-person team in order to meet the needs of Portuguese-speaking customers.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Completed an average of 13 transactions in a timely manner each day.
  • Won

Summaries

  • Flexible and self-assured, promoting team leadership and data analysis as well as quality assurance.
  • Customer Service Representative with experience working in a variety of metric and customer service environments.
  • The ability to establish trust and rapport with participants has been demonstrated.
  • Working independently and exceeding expectations are important to me.
  • Survey Interviewer is a multi-talented Survey Interviewer who is consistently rewarded for planning and operational improvements.
  • Analyzes survey data, gathers information from interviewees, and documents findings.
  • Strategic thinker with 11 years of experience conducting interviews, recording responses, and coding outcomes.
  • Customer Service Representative with 9 years of retail experience in fast-paced, team-oriented environments.
  • SAP and program techniques have been taught to me.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Advised
  • Streamlined
  • Implemented
  • Assisted
  • Documented and resolved system which led to method.
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Increased
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Integrated
  • Consistently exceeded daily sales targets with an average of $7 in sales each day.

Affiliations

  • International Social Survey Programme (ISSP)
  • Project Management Institute
  • Qualitative Research Consultants Association (QRCA)
  • Association of Academic Survey Research Organizations (AASRO)
  • Association of Information Technology Professionals
  • American Risk and Insurance Association (ARIA)
  • Freemason
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • International Field Directors & Technologies Conference (IFD&TC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified CATI Operations Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Mastering CATI Systems Workday Certification
  • Adobe Certified Expert (ACE) Microsoft Excel
  • Sales Manager Certificate
  • Microsoft Excel for Data Analysis Certified 2021
  • Computer Training Certificate
  • Salesforce

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