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Skills

  • Accounts payable and receivable
  • Continuous improvement strategies
  • Public relations
  • Administrative support
  • Stakeholder engagement
  • Team building
  • Accounts reconciliation
  • Invoice generation
  • Process automation
  • Data entry

Work Experiences

  • Achieved 73% improvement in results.
  • Defined and documented office procedures and provided thorough and comprehensive training for all administrative support staff using updated SOPs.
  • Achieved prompt payment submissions.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Was in charge of the training and daily performance of 11 employees.
  • Kept track of 4 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Kept track of office inventory to ensure adequate supply levels and placed orders for products.

Summaries

  • With eagerness and attention, dependable in assisting various office staff and customers.
  • Office Manager and administration professional with 12 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Portuguese and French are both fluent.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Framework and standard have a proven track record.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proficient in promoting procedure by leveraging workflow optimization and client relations knowledge.
  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Seeking a leadership position with a company in the Miscellaneous sector.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Enhanced stakeholder engagement through effective time-management strategies, meeting 14% of project deadlines ahead of schedule.
  • Implemented client relationship best practices that saw customer satisfaction and retention rise by 38% across the processing department.
  • Maintained a flawless internal audit record over 8 consecutive quarters by implementing rigorous compliance checkpoints within the processing flow.
  • Collaborated closely with external auditors to ensure 100% compliance with industry standards, leading to a pass rate of 27% over the last 9 audits.
  • Revitalized the company's client relationship management strategy, resulting in a 72% increase in long-term client renewals.
  • Led a cross-functional team in optimizing transaction workflows, accelerating processing timelines by 79% and raising client satisfaction scores by 4 points.
  • Implemented strategic workflow changes that improved invoice processing efficiency by 51%, contributing to a 13 cost reduction.
  • Developed comprehensive training frameworks that upskilled staff on compliance procedures, reducing regulatory violations by 75%.
  • Successfully coordinated processing operations for client portfolios, reducing transactional errors by 79% while maintaining compliance with program.
  • Developed analytical reports on team performance, identifying key areas for improvement that led to a 31% increase in client satisfaction.

Affiliations

  • Certified Lean Six Sigma Green Belt, affiliated with the International Association for Six Sigma Certification (IASSC), providing expertise in process improvement.
  • Volunteer Peer Reviewer for the Journal of Financial Operations Management (JFOM)—contributing insights into the latest research on productive workflow optimization.
  • Recipient of the 2023 Financial Process Improvement Champion Award from the Society of Process Analysts for contributions to innovative workflow redesign.
  • Volunteer Mentor for Women in Operations Leadership (WOL), guiding up-and-coming female professionals aiming for leadership positions in the financial industry.
  • Speaker at the Annual Financial Process Summit in Austin, discussing workflow optimization strategies and digital transformation in financial services.
  • Co-Chair of the Operations Improvement Task Force for the Corporate Financial Processing Professionals Forum (CFPPF)—overseeing annual strategic planning initiatives.
  • Contributor, Online Operations Process Forum, regularly sharing insights on optimizing transaction times and improving client communications globally.
  • Board Member, Financial Processors Network of Atlanta, fostering regional collaboration on best practices in transactional management.
  • Membership in the American Society of Operations Analysts (ASOA), participated in national conferences to stay informed of latest trends in operational excellence.
  • Credentialed with the Certified Business Process Professional (CBPP) through The Association of Business Process Management Professionals International (ABPMP).

Certifications

  • Advanced Procurement Management in Global Supply Chains – Lakeside Partners, 2020
  • ServSafe
  • Advanced Excel & Reporting Tools Certification – Asana, 2015
  • Certified Public Accountant (CPA)
  • Certified Risk and Compliance Management Professional (CRCMP) – initiative, 2021
  • Microsoft Power BI Professional Certification – 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Supply Chain Professional (CSCP) - APICS 2016
  • Professional Scrum Master (PSM I) – Scrum.org 2015

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