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Skills

  • Transportation information
  • Budgeting proficiency
  • Regulatory compliance
  • Business operations
  • Accounting systems and controls
  • Vendor invoice processing
  • Communications
  • Team management
  • Operational improvement
  • Initiative equipment

Work Experiences

  • Prepared specimens for analysis and established proper testing priorities in a chronological order.
  • Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
  • Actively participated on the Utilization Review Committee, where I reviewed policies, provider patterns, and sanction procedures.
  • Kept track of compliance, care, and quality issues and escalated them as needed.
  • Updated the accounts with the most up-to-date personal and payment information.
  • Used ServiceNow to collect and process copayments and out-of-pocket expenses.
  • Met departmental goals and objectives by implementing new in-patient care processes and standards.
  • Updated accounts with current information, such as demographic, personal, and payment information.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Created high-quality images for referring physicians.

Summaries

  • Billing Agent with 7 years of successful vendor management and workflow optimization experience.
  • Interested in bringing leadership and clinical expertise to a hospital with room for advancement.
  • Endoscopy Staff Nurse with 5 years of experience who is meticulous in her work.
  • Implementing community health systems and assisting individuals with healthcare plans has proven to be successful.
  • In the metric industry, an outgoing Reservation Agent was recognized for using up-selling techniques to maximize revenue.
  • Bringing 13 years of experience and looking for a position that will allow me to grow.
  • Proven ability to excel at a variety of sales approaches and techniques that build trusting relationships, productive communications, and long-term relationships.
  • Deadline-driven
  • Versatile
  • With a solid career background and top-notch clinical acumen, I am a caring and passionate healthcare professional.

Accomplishments

  • Intensive Care: Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Identified system gaps in the legacy billing process and partnered with IT to automate recurring tasks, leading to a 64% reduction in billing cycle times.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Created customized billing and payment plans for high-value clients, resulting in stronger client retention rates and a 32% boost in quarterly renewals.
  • Led the transition to automated billing reports in QuickBooks, cutting down manual report generation time by 53% hours per week and enhancing operational workflow.
  • Collaborated with a cross-functional team to design and implement a new automated prorating feature, reducing client confusion and disputes by 15% %.
  • Perinatal Care: Assisted physicians in focus studies in prenatal care. Performed basic physical assessments of newborns and infants.
  • Supervision: Headed onboarding process for new nursing staff.
  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.

Affiliations

  • American Medical Informatics Association
  • Certified Excel Expert Certification Program
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association of Finance and Insurance Professionals (AFIP)
  • Society of Financial Examiners (SOFE)
  • National Association of Social Workers
  • Certified Billing Specialist Program (CBSP)
  • American Society of Safety Professionals
  • Accounts Receivable and Billing Professionals Network

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Advanced Financial Reporting Certification - Asana
  • American Billing Association (ABA) Certified
  • Certified Billing and Coding Specialist (CBCS)
  • Advanced Cardiac Life Support (ACLS)
  • ANA Certified in Diabetes Management
  • Business Analysis and Reporting (BAR) Specialist
  • Basic Life Support (BLS)
  • CompTIA Security+

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