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Skills

  • Insurance eligibility verification
  • Patient education and counseling
  • Inventory and restocking
  • Automated scheduling tool implementation
  • Wellness services
  • Loss prevention management
  • Effective communication with patients and staff
  • Crisis management in surgical settings
  • Insurance claim reimbursement success
  • Adaptability in Fast-paced Environments

Work Experiences

  • Conducted follow-up calls.
  • Assisted in more than 15 cataract surgeries per month, helping to reduce community wait times by 55%.
  • Balanced clinic, surgery, and administrative schedules.
  • Assisted in over 15 cataract surgeries monthly.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Collaborated with the surgical team to ensure proper usage and availability of ophthalmic instruments and devices for 15 surgeries per week.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Coordinated between surgery centers and hospitals.
  • Collaborated with surgeons, nurses, and anesthesiologists to optimize the surgical schedule, maximizing operating room use by 76%.
  • Worked with the store manager to keep things running smoothly on a daily basis.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Ophthalmology Surgical Coordinator with 7 years of successful risk assessment and process improvement experience.
  • Adhered to Six Sigma compliance.
  • Coordinate patient admission and discharge.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Bringing a successful career history of more than 7 years to the table.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Collaborated with surgeons, nurses, and anesthesiologists.
  • Pursuing a similar position that requires a lot of focus and dedication.

Accomplishments

  • Introduced a new digital tool for tracking instruments, leading to a 16% reduction in lost or misplaced items.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured all patient documentation was HIPAA-compliant, achieving 64% adherence rate when audited by external examiners.
  • Reduced patient scheduling conflicts by 81% using a cross-team coordination strategy incorporating real-time updates in Power BI.
  • Designed and implemented a tiered pre-surgery education program, improving patient preparedness and reducing surgery postponements by 53%.
  • Implemented a revised checklist for surgery preparation in collaboration with surgeons, cutting preparation time by 24%.
  • Improved surgical instrument availability by 43% through vendor coordination and internal inventory system upgrades.
  • Successfully onboarded method with surgeons, reducing surgery scheduling errors by 67%.
  • Led cost-reduction efforts, negotiating with vendors to drive down equipment-related costs by $13 over 18 months.
  • Coordinated patient pre- and post-op care with a multi-disciplinary team, reducing patient complications by 38%.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Healthcare Financial Management Association (HFMA)
  • American Nurses Credentialing Center (ANCC) Certification, 2016
  • American Marketing Association
  • Accreditation Council for Clinical Research (CCR)
  • Patient Care Coordinators Association
  • Association for Surgical Technologists (AST)
  • Society of Human Resource Management
  • Continuous Quality Improvement in Healthcare Professional Group

Certifications

  • Preventing Medical Errors in Surgical Environments Certification - 2019
  • Certified Electronic Health Records Specialist (CEHRS) - initiative
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association
  • Operating Room and Sterile Processing Certification - metric
  • CompTIA Network+
  • Advanced Surgical Instrumentation Certification - Summit Group
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Professional Coder (CPC) - AAPC

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