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Skills

  • Business development strategies
  • Customer loyalty program design
  • MS Office
  • Cross-functional team collaboration
  • Creative problem-solving
  • Process improvement
  • Product launch management
  • Customer service best practices
  • Inventory management
  • Supervision

Work Experiences

  • Achieved a 9-point increase in customer satisfaction.
  • Educated customers about promotions to increase sales.
  • Helped customers by answering their questions and completing their requests.
  • Achieved 69% growth in pre-orders.
  • Achieved personal sales goals by consistently identifying new market trends and adapting sales strategies for framework's collection.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Achieved exclusive sellout within 18 days.
  • Achieved 61% in customer fulfillment.
  • Built relationships with international buyers, helping to expand the brand into 8 new markets within 2019.
  • Achieved 84% upsell.

Summaries

  • Aligned product presentations to key audiences.
  • Costs were consistently reduced while profits were increased.
  • Achieved 51% sell-through improvement for seasonal collections.
  • Collaborated with cross-functional teams to ensure seamless coordination at initiative, presenting collections to over 10 buyers and achieving 58% pre-order growth.
  • Achieved 82% higher pre-order rates.
  • Accomplished this within 13 months.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Achieved a 49% repeat business rate.

Accomplishments

  • Developed influencer partnerships, leading to a 72% increase in brand awareness and engagement.
  • Increased post-purchase satisfaction scores by 9 points through hands-on customer support and care instructions.
  • Planned and executed in-store promotional events, resulting in a 71% boost in foot traffic and same-day sales.
  • Improved seasonal inventory planning by forecasting demand, reducing excess stock by 81% while meeting sales targets.
  • Documented and resolved category which led to process.
  • Collaborated with team of 8 in the development of category.
  • Led initiatives in upselling and cross-selling, increasing average transaction value by $12,000.
  • Spearheaded a loyalty program, driving 63% increase in repeat purchases within 2019.
  • Analyzed competitor fashion trends, providing input that shaped future product development and boosted relevancy with target demographics.
  • Successfully implemented product quality assurance processes, ensuring a 33% reduction in defects.

Affiliations

  • Affiliate, EcoFashion Alliance for Sustainable Clothing Practices
  • Active Volunteer, Retail Supply Chain Sustainability Group
  • Member, Professional Styling Association
  • Affiliate Member, The Business of Fashion Professional Network
  • Society of Human Resource Management
  • Member, National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • Member, Womenswear Buyer Coalition (WBC)
  • Certification, Global Standards for Sustainable Fashion (GS-SF) Program
  • VIP Attendee, Paris Fashion Week Industry Mixer

Certifications

  • Customer Relationship Management (CRM) Certification for Fashion Industry from Northwind
  • Advanced Certification in Trend Analysis by initiative
  • Advanced Sales Techniques for Fashion Representatives
  • Certified Public Accountant
  • Basics of Wholesale Management for Fashion Professionals
  • Fashion Trend Forecasting Certification by Vantage
  • CompTIA A+ Technician
  • Fashion Design and Product Development Certification
  • Advanced Certification in Luxury Brand Management
  • CFA Certified Fashion Appraiser

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