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Skills

  • Event planning and execution
  • Brand representation
  • Customer acquisition strategies
  • Customer service best practices
  • Customer Engagement Optimization
  • Business development strategies
  • Regulatory compliance
  • B2B sales and negotiations
  • Budgets
  • Inventory management

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Boosted conversion rates by 28%.
  • Accelerated the go-to-market strategy by 50%.
  • Helped customers by answering their questions and completing their requests.
  • Advised regional retail partners on product placement.
  • Collaborated with metric to curate a limited-edition line, which resulted in an exclusive sellout within 9 days.
  • Kept the system and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Talked to customers about Microsoft Excel, outlined restrictions, and educated them on policies.
  • Achieved personal sales goals by consistently identifying new market trends and adapting sales strategies for framework's collection.
  • Folded and arranged system merchandise in attractive displays to increase sales.

Summaries

  • Boosted product pre-orders by 55%.
  • Built deep client trust through personalized customer service.
  • Achieved a 50% increase in repeat customers.
  • Achieved a 75% customer engagement boost.
  • Achieved 55% more localized sales in Columbus.
  • Adept in leveraging digital marketing strategies.
  • Achieved 84% more press coverage.
  • Analyzed emerging trends.
  • Achieved a 57% growth in customer engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Co-launched a limited-edition collection with standard, selling out within 8 days and generating significant brand visibility.
  • Successfully implemented product quality assurance processes, ensuring a 33% reduction in defects.
  • Developed targeted digital marketing campaigns that increased social media engagement by 46%.
  • Documented and resolved category which led to process.
  • Developed influencer partnerships, leading to a 72% increase in brand awareness and engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed competitor fashion trends, providing input that shaped future product development and boosted relevancy with target demographics.
  • Negotiated partnership agreements with retail outlets, expanding brand presence in 4 new locations.
  • Architected email marketing campaigns with a 58% open rate, driving engagement with seasonal product launches.
  • Reduced product returns by 64% through strategic customer education on garment maintenance.

Affiliations

  • International Council of Nurses
  • Lions Club
  • Member, Womenswear Buyer Coalition (WBC)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Attendee, 2020 B2B Fashion Sales Summit
  • Society of Human Resource Management
  • Fashion Buyer Advisory Board Member, framework
  • Project Management Institute
  • Alumni Member, Fashion Institute of Technology Alumni Association

Certifications

  • Brand Management in Fashion Certification from process
  • Certified Fashion Event Manager
  • Certificate in Fashion PR & Communications
  • Certified Fashion Buyer’s Certificate Program
  • Fashion Brand Strategy Expert Certification
  • Advanced Certification in Luxury Brand Management
  • Fashion Merchandising Certificate from Meridian
  • Certified Visual Merchandiser (CVM)
  • CompTIA Network+
  • ServSafe

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