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Skills

  • Data analysis
  • Operational improvement
  • Financial statement analysis
  • Business operations
  • Document verification and validation
  • First Aid/CPR
  • Account management
  • Client-specific financial recommendations
  • Financial eligibility determination
  • Cross-functional team collaboration

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built and maintained strong relationships with external creditors and banks to smooth the approval process for complex financing.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with cross-functional teams.
  • Had an excellent attendance record and was always on time for work.
  • Corrected inconsistencies in data.
  • Coordinated with clients and internal teams.
  • Contributed to team goals by achieving 22% approval targets month-over-month for 2018.
  • Collaborated with fraud detection teams.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.

Summaries

  • Within Miscellaneous, senior Credit Application Processor and outstanding performer in workflow optimization and process improvement.
  • Collaborated with underwriters and loan officers.
  • Contributed to team performance in 2015.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 72% increase in successful loan submissions.
  • Achieved Employee of the Year for precision in credit processing, reducing application discrepancies by 50% and enhancing department-wide accuracy.
  • Collaborated closely with underwriters and loan officers to optimize credit workflows, leading to a 28% reduction in processing time for high-volume applications.
  • Credit Application Processor is a multi-talented Credit Application Processor who is consistently rewarded for planning and operational improvements.
  • Collaborated with underwriting teams.
  • Credit Application Processor with 4 years of successful cross-functional collaboration and performance reporting experience.

Accomplishments

  • Awarded OSHA for outstanding compliance with procedure, maintaining a 100% accuracy rate during audits.
  • Reduced application processing errors by 26% through implementation of continuous training initiatives.
  • Worked directly with underwriters to reconcile data discrepancies, improving approval turnaround time by 17%.
  • Streamlined credit approval workflows by integrating compliance checks, lowering rejection rates by 39% over two years.
  • Consistently exceeded daily application processing quota by 84%, while maintaining strict adherence to credit risk guidelines.
  • Instrumental in processing and reviewing over 3 applications monthly, maintaining a consistent 78% user satisfaction rate.
  • Collaborated with team of 5 in the development of category.
  • Achieved 70% improvement in team productivity through data-driven analysis of application handling times.
  • Worked with a customer support team to resolve 3% application issues leading to increased customer satisfaction.
  • Led a process review initiative that uncovered sufficiency issues with documentation in 10% of applications, resulting in a refined approval process.

Affiliations

  • Society of Corporate Compliance and Ethics (SCCE)
  • Mortgage Bankers Association (MBA)
  • Lions Club
  • Freemason
  • Association for Computing Machinery
  • Institute of Certified Bankers (ICB)
  • International Association of Privacy Professionals (IAPP)
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM) - Financial Services Division
  • Project Management Institute

Certifications

  • Credit Business Associate (CBA) Certification Vantage
  • Bank Secrecy Act & Anti-Money Laundering Certification (BSA/AML) Northwind
  • National Association of Credit Management Professional Certifications (NACM) Brightline
  • Certified Six Sigma Green Belt (CSSGB) QuickBooks
  • Cisco Certified Network Associate (CCNA)
  • Certified Credit Executive (CCE) - Vantage
  • Certified Credit Risk Manager (CCRM) - Brightline
  • Certified in Data Management for Financial Institutions (CDMFI) Cedar Works
  • Accounting for Credit Professionals Certification Brightline
  • Certified Regulatory Compliance Manager (CRCM) - Lakeside Partners

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