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Skills

  • Regulatory compliance
  • Scheduling
  • Sage 50 US
  • Program files maintenance
  • Filing and data archiving
  • Presentation design
  • Workflow planning
  • Accounting familiarity
  • Travel planning
  • Paperwork drafting

Work Experiences

  • Developed and implemented records handling standard operating procedures.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote extremely precise internal and external letters and memos.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Took up to 17 calls per the past year and quickly redirected them.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided method software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • Precise and well-organized, with a thorough understanding of method offices and ServiceNow applications.
  • When it comes to supporting daily activities as well as coordinated to improve the program, I'm a productive team player.
  • Dedicated to keeping track of program data, creating procedure reports, and workflow optimization.
  • Team player who is knowledgeable in workflow optimization and client relations.
  • Sports Secretary is a dependable and enthusiastic Sports Secretary with 15 years of front desk management experience.
  • Sports Secretary with 6 years of experience assisting with process program coordination and implementation.
  • Expert at locating and resolving inconsistencies.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 14-person team.

Accomplishments

  • Developed standard operating procedures (SOPs) for event execution, achieving consistency across 6 sporting events.
  • Resolved travel-related booking issues under pressing deadlines, enabling 8 athletes to participate in competitions without delay.
  • Developed public relations campaigns for sporting events, generating a 41% increase in media coverage and attendee interest.
  • Administered athlete intake forms and schedules, ensuring a 100% accuracy rate in critical information alignment across all teams.
  • Negotiated contracts with vendors and service providers, reducing event costs by $9 annually.
  • Initiated feedback collection following key events, driving operational improvements and enhancing attendee satisfaction by 66%.
  • Implemented and maintained a task management system for coordinating event-related responsibilities, increasing staff productivity by 17%.
  • Orchestrated annual team-building workshops for coaching staff, receiving positive feedback from 29% participants.
  • Provided logistical support for large award ceremonies, managing guest lists, catering, and audiovisual setups for up to 3 attendees.
  • Launched and maintained a bi-weekly digital newsletter for stakeholders, reducing event information errors by 20%.

Affiliations

  • Association of Information Technology Professionals
  • American Sports Medicine Institute (ASMI)
  • Association for Supply Chain Management (APICS)
  • Organizer/Volunteer at category Sports Exposure Camp
  • Rotary International
  • Sports Law Association
  • Certification in Digital Marketing for Sports Events
  • Women Leaders in College Sports
  • Advisor, High School Athletic Leadership & Booster Programs
  • Local Sports Commission Denver

Certifications

  • Certified Public Accountant (CPA)
  • Certified Professional Secretary (CPS) - IAAP
  • Sports Management Certificate - initiative
  • Certified Sports Event Planner - Meridian
  • Certified Youth Sports Administrator (CYSA - NAYS)
  • Leadership in Energy and Environmental Design (LEED) Green Associate - category
  • Certificate in Data-Driven Sports Analytics - Meridian
  • Basic HTML for Web Content Editors - Beacon Labs
  • Project Management Professional (PMP) - PMI
  • Certificate in Team Dynamics and Leadership - Northwind

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