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Skills

  • Vendor relationship management
  • Team leadership and development
  • Cash application
  • Regulatory compliance
  • Data-driven decision making
  • Credit policy enforcement
  • Cross-functional collaboration
  • Customer account management
  • Financial reconciliation
  • Communications

Work Experiences

  • Conducted regular team training seminars on negotiation tactics, leading to a 34% increase in successful collections.
  • Created a comprehensive customer satisfaction program.
  • Decreased outstanding balances by 60%.
  • Oversaw the delivery of metric project by initiative team, which resulted in program.
  • Accelerated collection cycles by 10 days.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Cut resolution time by 15 weeks.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed collections inefficiencies.
  • Achieved a 21% improvement in overall collection rates.

Summaries

  • Advanced in portfolio management.
  • Regional Collection Manager is a multi-talented Regional Collection Manager who is consistently rewarded for planning and operational improvements.
  • Regional Collection Manager with 9 years of successful performance reporting and cross-functional collaboration experience.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Conducted strategic aged receivables analysis.
  • Collaborative and forward-thinking leader.
  • Built relationships with key stakeholders.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Accomplished Regional Collection Manager with over 3 years of experience.

Accomplishments

  • Documented and resolved standard which led to initiative.
  • Partnered with legal team to create effective recovery strategies for accounts at risk of legal action, resulting in a 49% reduction in lawsuits.
  • Achieved year-over-year collections growth of 57% by fostering stronger inter-departmental communication and process improvements.
  • Enhanced client satisfaction ratings by 71% through customized payment setup and proactive conflict resolution.
  • Negotiated vendor contracts to secure optimized collection rates, saving the organization $17 in annual fees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a project that reduced outstanding receivables aged over 90 days by 24%, through improved follow-up processes.
  • Coordinated cross-functional collaboration between system to overhaul collections processes, improving efficiency and reducing recovery time by 20%.
  • Implemented structured team training programs, enhancing collections techniques and increasing recovery rates by 62% within three years.
  • Supervised collections operations across 7 regional offices, ensuring compliance with all federal and state regulations for debt recovery.

Affiliations

  • International Association of Financial Crimes Investigators (IAFCI)
  • National Association of Consumer Advocates (NACA)
  • American Collectors Association (ACA) Certification Program
  • Financial Services Collections and Operations (FSCO) Network
  • American Marketing Association
  • Society of Human Resource Management
  • Certified in Risk and Information Systems Control (CRISC)
  • International Council of Nurses
  • National Association for Business Economics (NABE)
  • Certified Receivables Compliance Professional (CRCP)

Certifications

  • Professional Credit Manager (PCM) by National Association of Credit Management
  • Business Credit Principles Certification by Credit Research Foundation
  • Certified Credit & Risk Analyst (CRA) by International Credit Managers Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Black Belt 2022 by Summit Group
  • Commercial Collection Specialist Certification (CCS) by National Association of Credit Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Credit and Collection Professional (CCCP) by Credit Research Foundation
  • Certified Debt Collection Specialist (CDCS) by International Association of Professional Debt Arbitrators
  • Certified Data Management Professional (CDMP) by Data Management Association International

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