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Regional Collection Manager resume examples

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Skills

  • Supervision
  • Closing processes
  • Budgets
  • Process improvement
  • First Aid/CPR
  • Cost reduction techniques
  • Procedure equipment
  • Industry regulatory compliance
  • Risk management
  • Team management

Work Experiences

  • Assisted Regional Collection Managers in properly applying customer remittances while working with Regional Collection Manager.
  • Cut resolution time by 15 weeks.
  • Collaborated with cross-functional teams.
  • Accelerated collection cycles by 10 days.
  • Conducted regular team training seminars.
  • Collaborated with the finance team.
  • Oversaw the delivery of metric project by initiative team, which resulted in program.
  • Transported ServiceNow to the past year customer locations.
  • Achieved a 74% reduction in delinquency rates.
  • Assisted with financial consultations.

Summaries

  • Conducted strategic aged receivables analysis.
  • Collaborative and forward-thinking leader.
  • Achieved sustainable results across regional markets.
  • Advanced CRM technology (Workday).
  • Achieved a 58% increase in collections.
  • Accomplished Regional Collection Manager with over 5 years of experience, spearheading initiatives that reduced delinquency by 79% in the Pacific Northwest. Proven record of driving process improvements and boosting account recovery efficiency.
  • Regional Collection Manager with 9 years of successful performance reporting and cross-functional collaboration experience.
  • Accomplished in financial reporting and performance analytics, providing valuable insights into collection efforts that improved executive decision-making and resulted in a 36% increase in collection outcomes.
  • Advanced in financial reconciliation.
  • Accounts Receivable Specialist with 12 years of experience in the accounts receivable function.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored compliance procedures, consistently passing internal and external audits with 26% accuracy in all regions.
  • Analyzed payment trends to adjust collection strategies, decreasing bad debt reserves by $10 within 18 months.
  • Negotiated vendor contracts to secure optimized collection rates, saving the organization $17 in annual fees.
  • Facilitated weekly team strategy sessions, driving a 69% improvement in successful negotiations on complex accounts.
  • Collaborated with team of 7 in the development of process.
  • Resolved product issue through consumer testing.
  • Resolved escalated accounts totaling $5, securing long-term payment agreements that reduced future delinquencies by 32%.
  • Implemented structured team training programs, enhancing collections techniques and increasing recovery rates by 62% within three years.
  • Successfully reduced operating costs by $2 via optimization of collections software and vendor collaboration.

Affiliations

  • Institute of Financial Operations & Leadership (formerly IOFM)
  • International Association of Financial Crimes Investigators (IAFCI)
  • Project Management Institute
  • Freemason
  • Certified International Credit Professional (CICP)
  • Certified Risk Management Professional (CRMP)
  • Credit Services Association (CSA)
  • Commercial Law League of America (CLLA)
  • National Association of Credit Management (NACM)
  • Society of Human Resource Management

Certifications

  • Financial Risk Manager (FRM) by Global Association of Risk Professionals
  • Salesforce
  • CCSP - Certified Cost Specialist in Collections by Association of Certified Credit Professionals
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Commercial Collection Specialist Certification (CCS) by National Association of Credit Management
  • Digital Analytics for Credit Risk Management by metric
  • Advanced Certificate in Credit Risk Management by Moody’s Analytics
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners
  • Certified Financial Services Auditor (CFSA) by Institute of Internal Auditors (IIA)

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