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Skills

  • First aid and emergency procedures knowledge
  • Team collaboration and leadership
  • Adaptability to fast-paced environments
  • Communications
  • Event coordination and execution
  • Daily cash flow management
  • Process improvement
  • Problem resolution
  • Student progress reporting
  • Individual and family support

Work Experiences

  • Created a positive working atmosphere by sharing feedback and solutions with team members, resulting in a 37% improvement in team cohesion.
  • Consistently provided a welcoming environment.
  • Coordinated system.
  • Contributed to a 39% increase in team efficiency.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted compliance rates to 53%.
  • Contributed to merchandise inventory efforts.
  • Assisted in developing interactive guest experiences.
  • Assisted cross-functional teams.
  • Decreased guest frustration by 56% %.

Summaries

  • Consistent in achieving the counseling program's objectives.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Disney College Program Intern with 8 years of successful quality assurance and budget management experience.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Accomplished in operational inspections and safety compliance at various attractions, ensuring full adherence to company protocols while delivering top-notch guest service at program.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Certified in food safety and hygiene protocols.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 45% improvement in guest service metrics.
  • Achieved a 48% satisfaction rate among park guests.

Accomplishments

  • Led the closure operations for park shifts, ensuring timely and effective guest departures for 17% of daily visitors while maintaining operational safety.
  • Developed and implemented team schedules that improved operational coverage during high guest-flow periods, ensuring service capacity was always met.
  • Collaborated with international team partners to host multi-lingual events that resulted in an 34% increase in guest engagement among diverse park visitors.
  • Trained and mentored 3 new employees on safety protocols, communication skills, and guest interaction techniques, elevating team performance and compliance.
  • Resolved product issue through consumer testing.
  • Worked with cross-functional teams for special events, increasing guest engagement by 81% through seamless coordination and execution.
  • Collaborated with team of 2 in the development of initiative.
  • Spearheaded a new initiative to improve guest service communication, increasing guest satisfaction scores by 35% within one year.
  • Responsible for daily financial accuracy, ensuring 14% transaction accuracy and assisting team leadership in cash reconciliation.
  • Identified and corrected operational inefficiencies, reducing average transaction processing time by 47% and enhancing guest turnover speed.

Affiliations

  • Freemason
  • National Society of Minorities in Hospitality
  • American Resort Development Association
  • Lions Club
  • Toastmasters
  • Guest Experience Managers Forum
  • Cultural Programs Association of America
  • Tourism Cares
  • International Council of Nurses
  • Volunteer Leadership Program Vantage

Certifications

  • Certified Guest Service Professional (CGSP) category
  • Basic Life Support (BLS) Certification - 2021
  • Project Management Professional (PMP)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certified Meeting Professional (CMP)
  • Social Media Marketing Basics Certification HubSpot
  • Basic Operations for Theme Parks Certification Brightline
  • First Aid/CPR Certified
  • Certified in Theme Park Operations – International Association of Amusement Parks and Attractions (IAAPA)
  • Certified Tourism Ambassador (CTA)

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