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Skills

  • Project organization
  • Career planning
  • Relationship development
  • Special education
  • Cross-functional team collaboration
  • Data-driven decision making
  • Crowd control and guest flow management
  • MS Office
  • Customer-centric mindset and approach
  • Efficient adaptation to updated policies or processes

Work Experiences

  • Adopted as a training module for new cast members.
  • Contributed effectively to merchandise stock control and display, increasing retail sales by 38% in the three years.
  • Assisted in the development of interactive guest experiences during character meet and greets, increasing overall satisfaction by 46%.
  • Delivered maintenance notices to guests.
  • Contributed to the successful launch of metric by training team members and maintaining standard operation procedures.
  • Built genuine connections with guests.
  • Assisted in developing interactive guest experiences.
  • Consistently provided Disney-level magic moments.
  • Consistently provided a welcoming environment.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Students' socioeconomic and cultural differences are taken into account.
  • Process improvement and project management, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Dedicated Disney College Program Intern with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Award-winning Disney College Program Intern.
  • Boosted attendance by 35%.
  • Achieved a 48% satisfaction rate among park guests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accommodates up to 15 guests per show.
  • Disney College Program Intern with 8 years of successful quality assurance and budget management experience.

Accomplishments

  • Trained and mentored 3 new employees on safety protocols, communication skills, and guest interaction techniques, elevating team performance and compliance.
  • Collaborated with international team partners to host multi-lingual events that resulted in an 34% increase in guest engagement among diverse park visitors.
  • Worked with cross-functional teams for special events, increasing guest engagement by 81% through seamless coordination and execution.
  • Assisted in organizing parades and performances, ensuring the smooth coordination of over 16 participants and improving overall guest viewing experience.
  • Enhanced the team’s service levels by implementing feedback mechanisms that decreased guest complaints by 23% across assigned areas.
  • Improved time management during guest-flow peaks, ensuring smooth operational transitions and reducing wait times by 20%.
  • Achieved framework, reducing daily operational costs by 60% through introducing energy-efficient and cost-effective operating procedures.
  • Selected by management to lead metric, boosting overall guest satisfaction through careful coordination and efficient resource management.
  • Developed and implemented team schedules that improved operational coverage during high guest-flow periods, ensuring service capacity was always met.
  • Spearheaded a new initiative to improve guest service communication, increasing guest satisfaction scores by 35% within one year.

Affiliations

  • International Association of Administrative Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • National Society for Experiential Education
  • College Program Alumni Association
  • American Society of Safety Professionals
  • Certification in Hospitality Supervision and Training
  • U.S. Travel Association
  • International Hospitality & Tourism Management Association
  • Freemason
  • International Association of Amusement Parks and Attractions (IAAPA)

Certifications

  • TIPS Alcohol Awareness Certification
  • SHRM Certified Professional (SHRM-CP)
  • The Walt Disney Family Museum Training Completion
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Event Coordinator - Brightline
  • Safe Food Handling Certification Portland
  • Salesforce

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