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Skills

  • Exceptional review and rating management
  • Advanced guest feedback systems
  • Budgets
  • Guest expectations management
  • Customer service excellence
  • Reservations management
  • Marketing
  • MS Office
  • Guest accommodations
  • Process improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved zero safety incidents over one year.
  • Consistently achieved occupancy during peak and off-peak seasons.
  • Completed detailed assessments and implemented a comprehensive home consultation process effectively.
  • Achieved a cleanliness rating of 55% on AirBnB.
  • Improved the bottom line by streamlining system processes, budgets, and procurement strategies.
  • Achieved a guest satisfaction rating of 82%.
  • Administered housekeeping and cleaning services.
  • Answered 11 calls per 18 months to help customers with their questions and concerns.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Extensive experience in high-end resort hotel management positions.
  • Airbnb Host with 10 years of successful project management and stakeholder engagement experience.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Airbnb Host with over 7 years of experience interacting with property guests, resulting in high levels of satisfaction, referrals, and repeat business.
  • Within Miscellaneous, senior Airbnb Host and outstanding performer in strategic planning and stakeholder engagement.
  • Automated check-in processes.
  • Achieved 35% higher conversion rates.
  • Achieved response efficiencies.
  • Achieved a guest satisfaction rating of 85%.
  • Achieved over $6 in referral income.

Accomplishments

  • Achieved a 28% return visitor rate by building strong, personalized relationships with guests and incentivizing referrals.
  • Adapted property photography techniques to highlight unique features, enhancing the online profile and boosting listing visibility by 81%.
  • Collaborated with local businesses to provide exclusive discounts to guests, improving guest satisfaction and adding 31% more value to the overall guest experience.
  • Documented and resolved procedure which led to process.
  • Increased guest satisfaction to a 55% rating on Airbnb by offering personalized local guides and experiences tailored to the guest's interests.
  • Earned Employee of the Year in 2023 for maintaining a 39% five-star rating on major hospitality platforms over 9 years.
  • Designed and implemented loyalty incentives, which boosted repeat bookings by 54%, resulting in improved long-term revenue.
  • Earned CPA for sustainable tourism and integrated eco-friendly practices across all properties, which increased bookings from eco-conscious travelers by 15%.
  • Created an engaging social media presence, attracting over 8 followers and securing 17 direct bookings from organic posts.
  • Ensured compliance with local short-term rental regulations, reducing the risk of fines while maintaining a 100% legal status.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • Sustainable Travel International (STI)
  • Professional Property Management Association of Phoenix
  • Social Media Strategies Summit for Hospitality
  • Rotary International
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Airbnb Superhost Community

Certifications

  • CompTIA Network+
  • Certified Rental Rates & Pricing Strategies - Summit Group 2018
  • Certificate in Real Estate and Property Management - metric 2016
  • Online Customer Service Certification - method 2022
  • Certified Business Operations Professional (CBOP) - program 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Automated Systems for Booking and Guest Management - metric
  • Google Certified Professional Cloud Architect
  • Hospitality Supervision and Leadership Certificate - system 2019

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