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Skills

  • Sales expertise
  • Customer experience design
  • Warehousing functions
  • Complaint resolution
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Cash handling and reconciliation
  • Key holder experience
  • Data entry
  • Receiving support

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Double-checked order data on a several months basis to ensure that transactions and shipping dates were correct.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Educated employees on company procedures and services.
  • Contributed to $6 in annual store sales per several months.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Used a POS system to itemize and total the purchases of 18 customers.

Summaries

  • Customer Attendant proactive with experience in providing support and resolving customer complaints.
  • Within Miscellaneous, senior Customer Attendant and outstanding performer in risk assessment and vendor management.
  • Under duress, personable and professional.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 15 years.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • With extensive knowledge of client relations and proven multitasking abilities, I am well-versed in project and time management.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Competent Customer Attendant with a desire to exceed sales targets and establish long-term customer relationships.
  • Customer Attendant is a service-oriented Customer Attendant with unrivaled customer service, task prioritization, and time management skills.
  • Hardworking Customer Attendant with 3 years of telecommuting experience meeting customer needs.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led daily opening and closing duties, managing cash flow of up to $10 with no discrepancies.
  • Served as a subject matter expert for Microsoft Excel, ensuring accurate and timely information was provided to customers and team members.
  • Addressed escalated complaints with efficiency, achieving a 45% reduction in issues being forwarded to management.
  • Executed inventory restocking based on customer demand analytics, leading to a 62% reduction in out-of-stock items.
  • Worked with sales and marketing teams to successfully launch Workday, achieving a 32% increase in product revenue.
  • Proactively identified process inefficiencies, reducing customer complaint resolution times by 43%.
  • Ran weekly team performance reviews for 13 employees, improving overall service efficiency by 81%.
  • Conducted direct product demonstrations for HubSpot, consistently achieving a 46% sales conversion rate.
  • Implemented a loss prevention program that decreased inventory loss by 71% over several months.

Affiliations

  • International Institute for Analytics (IIA)
  • American Marketing Association
  • Association for Talent Development (ATD)
  • Jaycees
  • Association for Consumer Research (ACR)
  • National Retail Federation (NRF)
  • Volunteer at Raleigh - Retail Volunteering Activity
  • American Society of Safety Professionals
  • American Society of Administrative Professionals (ASAP)
  • Member of program Alumni Association - Business & Leadership Division

Certifications

  • Professional Cash Handling Certification, Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Customer Experience Professional Certification (CXPA) – 2022
  • Certified Sales Negotiator – Lakeside Partners
  • Conflict Management Certified, Beacon Labs
  • Certified Retail Specialist Professional (CRSP), 2019
  • Client Retention Specialist Certification, Columbus
  • Handling Client Complaints and Feedback, Cedar Works
  • First Aid/CPR Certified
  • ServSafe

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