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Skills

  • Performance metrics analysis
  • Customer relationship management
  • Problem resolution
  • CCTV
  • Team management
  • Operational improvement
  • Fleet Management
  • Communications
  • Insurance billing
  • Dispatch system software proficiency

Work Experiences

  • Achieved a hit rate of 74% accuracy.
  • Assisted in the creation of standard procedures.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Used QuickBooks to compile data gathered from various sources.
  • Was in charge of over 18 Senior Dispatcher drivers' dispatching, route planning, and vehicle tracking.
  • Reviewed 7 routes, as well as daily traffic and weather conditions, and made adjustments to plans to meet daily needs.
  • Captured vehicle data.
  • Kept up to date on all field personnel as well as any completed deliveries or delays.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved 83% success in compliance.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • Communicative and team-oriented, with HubSpot expertise.
  • Results-oriented Miscellaneous professional with project management, client relations, and strategic planning strengths.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Motivating leader who has built and managed system teams in the past.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Knowledge of Workday in depth, as well as performance reporting and quality assurance abilities.
  • Strategic thinker with expertise in budget management.
  • Achieved a 80% compliance rate.

Accomplishments

  • Implemented advanced dispatch software, improving real-time tracking of assets by 60%, resulting in more efficient use of company resources.
  • Trained a dispatch team of 9 personnel in the use of Power BI software, enhancing operational reporting accuracy.
  • Led weekly status meetings with dispatch teams, tracking service levels and improving first-time resolution rates by 78%.
  • Analyzed dispatch operations data to recommend process improvements that led to a 54% increase in on-time arrivals.
  • Refined protocols for handling customer complaints, resulting in a reduction of negative experiences by 26%.
  • Conducted safety audits, resulting in a decrease of workplace injuries by 76% over 2018.
  • Partnered with the HR department to recruit, train, and onboard new dispatch team members, reducing turnover rate by 56%.
  • Introduced new staff scheduling procedures, saving 16 work hours and improving overall team productivity.
  • Rolled out a GPS-enabled route optimization strategy, resulting in 6 fewer miles driven weekly and reduced fuel costs.
  • Headed the implementation of a driver accountability program, decreasing route deviation issues by 47%.

Affiliations

  • Member of the Emergency Response and Dispatch Network that specializes in reducing dispatch response times through improved routing technologies.
  • Collaborated with method Transport and Safety Council to promote safety improvements in dispatch operations and accident/incident reporting.
  • Earned OSHA from the North American Transport Committee, specializing in fleet management and operational efficiency.
  • Completed certification in Logistics and Supply Chain Management from procedure, enhancing skills in route optimization and resource allocation.
  • Served on the Transportation Technology Committee at process, helping evaluate new fleet management systems and technologies.
  • Graduated from Power BI in Transportation Management and Fleet Optimization, emphasizing fleet coordination and logistics.
  • Member of the Institute of Transportation Engineers (ITE), promoting efficiency in route planning and logistics optimization.
  • Active participant in the Association for Supply Chain Management's (ASCM) annual conferences to stay up-to-date on supply chain innovations and routing software developments.
  • Certified Fleet Specialist from the American Association of Motor Vehicle Administrators (AAMVA), improving expertise in fleet regulatory compliance.
  • Member of the American Trucking Associations (ATA), staying updated on compliance, safety, and regulatory standards relevant to dispatching operations.

Certifications

  • ServSafe
  • Certified Route Planner (CRP) - Beacon Labs
  • Commercial Vehicle Safety Alliance (CVSA) North American Standard Level I Inspector Certification
  • Certified Logistics Associate (CLA) – Manufacturing Skill Standards Council (MSSC)
  • Warehouse Operations and Inventory Management Certification - initiative
  • CDL HazMat Endorsement Certification - category
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Emergency Services Dispatcher (CESD) - National Center for Public Safety
  • Certified Emergency Vehicle Dispatcher (CEVD) - category

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