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Skills

  • Process improvement
  • MS Office
  • Problem resolution
  • Spreadsheet management
  • Executing signings for complex legal documents
  • Handling signings for high-profile clients
  • Collaborating with loan officers and real estate agents
  • Document verification and notarization
  • Business operations
  • Team management

Work Experiences

  • Assisted in notarizing court-related documents.
  • Achieved a 27% growth in client roster.
  • Assisted mortgage lenders in achieving transaction goals.
  • Built a wide referral network from various industries, boosting repeat engagements by 57% over three years.
  • Achieved retention across 5 loan signings.
  • Assisted mortgage lenders in achieving transaction goals by conducting 15 of loan closings each quarter with no documentation delays.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Adhered to strict mortgage lending regulations across Ohio, ensuring zero compliance breaches in 2022.
  • Built long-term relationships with mortgage brokers and title companies, driving 85% growth in referrals over a 18 months period.
  • Built a wide referral network.

Summaries

  • Accomplished Notary Signing Agent with extensive experience in guiding clients through the complexities of loan documentation, fostering a 6% retention rate and high satisfaction levels.
  • Strong work ethic and ability to boost company morale.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Built lasting client relationships.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 15 years of excellence in method settings and Six Sigma competencies.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Adept at verifying loan documents.
  • Meticulous Certified Notary Signing Agent capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.

Accomplishments

  • Specialized in handling highly sensitive documents to ensure confidentiality, earning client trust and increasing referrals by 84%.
  • Developed and implemented improved notary signings process, cutting operational costs by 17% and improving client service.
  • Managed a high workload of up to 8 notarial acts weekly, while adhering to state regulations and industry compliance standards.
  • Executed and notarized over 15 real estate loan documents per year with zero client complaints, achieving a 60% satisfaction rate.
  • Streamlined document verification procedures, decreasing turnaround times by 7 hours for time-sensitive closings.
  • Established a consistent referral network across the West Coast, enhancing business reach by 7% within two years.
  • Improved loan signing throughput by reducing process times by 70% while adhering to strict regulatory guidelines.
  • Reduced error rates in notarization services, leading to a 67% decrease in document rejections by legal entities over several months.
  • Proactively identified discrepancies in loan packages, preventing 3% potential legal issues and ensuring compliance with industry standards.
  • Built strong referral partnerships with mortgage brokers, boosting client acquisition by 46% and increasing revenue by 16 annually.

Affiliations

  • International Association of Commercial Administrators (IACA)
  • International Council of Nurses
  • Lions Club
  • International Union of Independent Notaries
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • State Chamber of Commerce Notary Relations Committee
  • State Bar Association Notary Division North Carolina
  • American Land Title Association (ALTA)
  • Mortgage Bankers Association (MBA)

Certifications

  • E-Notary Certification by Oregon Department of State
  • IRS Enrolled Agent (EA) License by Internal Revenue Service
  • Anti-Money Laundering (AML) Certification by ACAMS
  • Title Insurance and Mortgage Closing Professional Training by American Land Title Association (ALTA)
  • Cybersecurity Awareness for Financial Professionals Certification by Summit Group
  • American Association of Notaries (AAN) Certified Professional Notary
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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