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Skills

  • Load balancing optimization
  • Defining key performance indicators (KPIs)
  • Relationship development
  • Operational budget forecasting
  • Project organization
  • Staff training and development
  • Team management
  • Budgets
  • Distributed software testing frameworks
  • API testing

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved improvement over 6 months.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Established and tracked the goals and objectives of the quality department.
  • Awarded Excellence Award for best in class software in 2018.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Accelerated resolution of 80% of issues.
  • Inspected the products and the progress of the workers throughout the production process.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Caught 44% of critical defects prior to release.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.
  • Applied to HubSpot applications.
  • Achieved 23% reduction in system downtime.
  • Within Manufacturing and Production, senior Quality Assurance Test Manager and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Strengths in team leadership and stakeholder engagement backed up by Manufacturing and Production training.
  • Achieved faster time-to-market.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Individual team member hiring and development experience

Accomplishments

  • Collaborated with team of 5 in the development of process.
  • Championed a shift-left testing approach, driving initiatives that identified critical bugs in early development phases, preventing 13 major defects from reaching production.
  • Achieved a 37% reduction in customer-reported defects by focusing on user acceptance testing and enhancing end-user experience validation.
  • Partnered with developers to automate end-to-end tests, reducing manual testing efforts by 38% and enabling faster feedback loops on nightly builds.
  • Mentored a team of 7 QA engineers to adopt automation best practices, boosting test coverage by 17% and cutting manual testing efforts by 5 hours per release.
  • Developed QA dashboards and reports, providing data-driven insights to stakeholders and contributing to a 63% reduction in production issues.
  • Led bi-weekly test audits, identifying gaps that resulted in a 17% increase in test case pass rate and a 27% reduction in production bugs.
  • Performed code reviews for automated test scripts, improving quality standards and ensuring consistency across 17 test engineers.
  • Executed cross-browser testing that enhanced application compatibility on 18 platforms, fostering a seamless user experience for 15 consumers.
  • Initiated root cause analysis for failed test cases, resulting in a 82% faster time-to-resolution on high-priority defects.

Affiliations

  • International Council of Nurses
  • Project Management Institute
  • International Institute of Business Analysis (IIBA)
  • Society of Human Resource Management
  • Lions Club
  • Certified Information Systems Auditor (CISA) Alumni Association
  • Society of Quality Assurance (SQA) Member
  • Women in QA Engineering (WQA) - Member
  • Freemason
  • National Association of Social Workers

Certifications

  • Quality Management Systems (QMS) ISO 9001 Auditor Certification by Beacon Labs
  • CompTIA Security+
  • ISTQB Expert Level – Test Automation
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Jira Administrator by Atlassian
  • Salesforce
  • ISTQB Advanced Test Manager Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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