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Skills

  • Team building
  • Client needs assessment
  • Vendor relationship management
  • Marketing campaign development for Tableau
  • Organization
  • Business operations
  • Operational improvement
  • Legal compliance in leasing
  • Negotiation
  • Communications

Work Experiences

  • Achieved highest team leasing performance award Employee of the Year.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Achieved full occupancy within 14 months.
  • Adapted to fluctuating markets.
  • Achieved recognition in 2024 at Atlanta properties.
  • Analyzed tenant feedback.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed market comps to set competitive pricing benchmarks, leading to an 25% increase in overall property income.
  • Transported Salesforce to the past year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Senior Leasing Specialist with 3 years of experience in vendor management.
  • Adept at managing CRM tools.
  • Boosted user engagement by 56%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and data analysis as well as cross-functional collaboration training.
  • Conducted property tours.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved full occupancy within 18 months.
  • Senior Leasing Specialist with 7 years of successful project management and client relations experience.
  • Achieved annual lease renewal rates of 35%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Slashed time for renewal agreements by 21% with the introduction of upgraded leasing and legal document workflows.
  • Streamlined leasing process by adopting digital document signing technology, reducing application processing time by 57%.
  • Trained a leasing team of 17 on sales techniques, resulting in a 77% increase in monthly lease closings.
  • Orchestrated tenant move-in processes, reducing average move-in time by 27% through process improvements and scheduling automation.
  • Worked cross-functionally with marketing and sales to increase occupancy rates by 20% through targeted promotions and referral programs.
  • Spearheaded marketing campaigns that resulted in a 24% increase in tenant inquiries and closed leases within a several months.
  • Implemented a proactive tenant communication system, reducing tenant complaints by 50% and increasing overall satisfaction.
  • Coordinated property tours for prospective tenants, increasing conversion rates by 68% due to in-depth knowledge of property features.
  • Facilitated corporate leasing partnerships by negotiating multi-year agreements worth $14, securing 8 reputable clients.

Affiliations

  • American Medical Informatics Association
  • Member, Retail Real Estate Experts Group the Southeast
  • International Council of Nurses
  • Leadership Team of Property Management Association Columbus
  • Lions Club
  • Project Management Institute
  • Real Estate Finance and Mortgage Banker Group Member
  • Certified Leasing and Property Management Specialist 2018
  • Jaycees
  • Featured Speaker at Real Estate Leasing Conference in 2020

Certifications

  • Professional Residential Management Certification (PRMC) - Cedar Works
  • Contract Law Fundamentals for Property Professionals - Lakeside Partners
  • Certified Leasing and Marketing Professional (CLMP) - Lakeside Partners
  • Certification in Lease Administration - Vantage
  • Certified Property Developer - Cedar Works
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • CompTIA Network+
  • Certified Property Manager (CPM) – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)

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