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Skills

  • Office administration
  • Meeting arrangements
  • Cross-departmental collaboration
  • Paperwork drafting
  • Human resource laws
  • Workflow planning
  • Vendor Negotiations
  • Administrative project coordination
  • Program files maintenance
  • Travel planning

Work Experiences

  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Created new filing and organizational procedures that helped the company save $7 per three years in labor costs.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 12% reduction in the company's travel expenses.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 15 ring.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Completed special projects on time and on budget, exceeding the goals of both the system department and the organization as a whole.
  • Created procedure presentations that were both informative and appealing.
  • Created a new data management system that reduced data retrieval time by 13%.

Summaries

  • On-Site Administrative Assistant is an attentive and personable administrative support professional with 13 years of experience in fast-paced office environments.
  • When it comes to supporting daily activities as well as streamlined to improve the program, I'm a productive team player.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • On-Site Administrative Assistant who is motivated and has a good understanding of procedure processes, customer relations, and multi-line phone systems.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and process.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Incoming records, file transfers, and destruction orders are all handled by this department.

Accomplishments

  • Developed and nurtured positive relationships with vendors and service providers, ensuring favorable pricing and contract terms for company procurement activities.
  • Developed a centralized communication hub for 4 employees, streamlining the flow of critical HR updates and company-wide announcements.
  • Successfully managed digital documentation systems, migrating physical files to an electronic format and reducing manual document retrieval time by 48%.
  • Optimized office supply management, reducing overhead costs and minimizing supply waste by more than 64% annually.
  • Scheduled and coordinated meetings for leadership teams, securing executive availability and room resources for 12 meetings per week.
  • Coordinated executive travel logistics and produced detailed travel reports for 9 C-level executives, identifying cost savings opportunities by 30% in 2016.
  • Streamlined onboarding process, reducing orientation time by 75% and improving new hire experience in customer success.
  • Provided expense reports and detailed budget analysis for customer success, helping enforce budgetary guidelines that resulted in a 46% cost reduction.
  • Resolved client and stakeholder queries efficiently, maintaining high satisfaction that resulted in 18% positive feedback ratings in 2020.
  • Provided administrative support to senior executives by managing calendars, scheduling meetings, and booking travel, optimizing daily workflow efficiency.

Affiliations

  • Certified Travel Manager (CTM) - Travel Management Certification Program
  • Business Professionals of America (BPA)
  • Association of Information Technology Professionals
  • American Society of Administrative Professionals
  • Internship Coordinator Committee Member at Lakeside Partners
  • Project Management Institute (Associate Member)
  • Founding member of Lakeside Partners’s Employee Resources Group for Administrative Professionals
  • International Association of Administrative Professionals
  • Safety Officer and OSHA Office Compliance Training 2024 - State of Chicago
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals

Certifications

  • CompTIA Security+
  • Certified Executive Assistant (CEA)
  • Managing Multiple Priorities Certification – Northwind
  • Advanced Excel and Data Analytics metric
  • Certified Public Accountant (CPA)
  • Diploma in Office Administration Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Intro to Executive Assistance & Professional Support category
  • Certified Public Accountant
  • QuickBooks Certified User

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