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Skills

  • Cost-Effective Telecom Solutions Implementation
  • Data encryption and security protocols
  • Network Documentation and Workflow
  • User support
  • Routine inspections
  • Performance testing
  • Office installations
  • Call quality monitoring
  • Method equipment
  • First Aid/CPR

Work Experiences

  • Configured and managed VoIP systems to support over 11 simultaneous users, improving overall call quality and reducing dropped call rate by 41%.
  • Achieved a 68% increase in customer satisfaction.
  • Evaluated facilities to determine telecommunications system capacity and requirements.
  • Authored succession plans for the telecommunications department.
  • Achieved full operational efficiency within 3 months.
  • Created cost estimates for the installation and operation of the system and its components.
  • Followed standards and procedures to keep a safe working environment.
  • Achieved a 77% improvement in system adoption rates.
  • Conducted in-depth voice and data network analysis.
  • Set up and maintained systems as well as analyzed user requirements.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with ServiceNow expertise who is solution-oriented.
  • Boosted call quality by 38%.
  • With 17 years of experience, I'm a meticulous Telecommunications Engineering Specialist.
  • Achieved a 21% cost reduction.
  • Physically fit and agile, able to lift over 3 pounds and work in tight spaces.
  • Successful team leadership and client relations Communications Technician.
  • Reliable Communications Technician with experience troubleshooting and installing system and process systems and hands-on training.
  • Senior Telecommunications Administrator with 7 years of successful risk assessment and vendor management experience.
  • Achieved a 42% success rate.

Accomplishments

  • Designed and delivered comprehensive telecom systems training to 16 staff, improving employee effectiveness by 60%.
  • Played an integral role in the selection and deployment of a next-generation telepresence solution, saving 79% on travel-related expenditures annually.
  • Collaborated with team of 11 in the development of category.
  • Partnered with engineering and IT teams to integrate VoIP solutions across 12 offices, achieving 18% improvement in voice clarity and service reliability.
  • Regularly audited and optimized bandwidth usage, resulting in 32% improvement in data transmission efficiency across remote locations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved network quality of service (QoS) for critical business applications, leading to 46% lower voice and data service interruptions.
  • Established and maintained SLAs with telecom providers to ensure a 71% reduction in system downtime across all sites.
  • Resolved product issue through consumer testing.
  • Implemented a global conferencing system in 12 international offices, leading to a 16% reduction in operational travel cost.

Affiliations

  • US Telecommunications Training Institute (USTTI)
  • National Association of Social Workers
  • National Emergency Number Association (NENA)
  • Association for Telecom Technology Professionals (ATTP)
  • Global Telecommunications Alliance (GTA)
  • Cybersecurity and Infrastructure Security Agency (CISA)
  • Freemason
  • Project Management Institute
  • Society of Cable Telecommunications Engineers (SCTE)
  • Society of Telecom Auditors and Risk Officers (STARO)

Certifications

  • AWS Certified Solutions Architect – Associate
  • Certified Data Professional (CDP) in Telecommunications
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Wireless Network Administrator (CWNA)
  • Google Certified Professional Cloud Architect
  • Avaya Certified Support Specialist (ACSS)
  • Certified Telecommunications Network Specialist (CTNS)
  • Global Information Assurance Certification (GIAC) Security Essentials (GSEC)
  • Cisco Certified Network Professional (CCNP) - Enterprise

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