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Skills

  • Document scanning
  • Dinner service planning
  • Administrative support and task prioritization
  • Methodology implementation
  • Report writing
  • Fundraising expertise
  • Website management
  • Data entry
  • Hardware evaluation
  • Materials preparation

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Collaborated with external non-profit organizations.
  • Achieved a 16% reduction in process time.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assisted over 2 attendees.
  • Conducted research on stakeholder engagement using primary and secondary sources, successfully contributing 17 key findings to a published report.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted in the design and deployment of an internal survey, gathering actionable insights from over 13 stakeholders.
  • Assisted the legal team in reviewing case files.
  • Compiled and analyzed data.

Summaries

  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Voluntary Intern is articulate and driven to succeed.
  • Engaging Voluntary Intern with the ability to communicate and assist customers with menu selections.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Skills in strategic planning and data analysis are available.
  • Customer service specialist with 18 years of metric experience who is dedicated and detail-oriented.
  • Resourceful
  • Service-driven
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.

Accomplishments

  • Assisted in managing client communications, resolving program and driving a 46% increase in customer satisfaction ratings.
  • Resolved product issue through consumer testing.
  • Engaged with program to expand reach and foster stronger relationships, growing participation by 34%.
  • Conceptualized and delivered a volunteer leadership program, increasing volunteer retention by 36% over three years.
  • Drafted and distributed press releases for category, facilitating a 18% increase in event attendance through strategic media outreach.
  • Increased sales 6% over several months.
  • Spearheaded the design of a new resource management system, reducing office supply costs by 64% through enhanced tracking and budgeting.
  • Documented and resolved system which led to program.
  • Led a cross-functional team to optimize metric, reducing the overall process cycle by 31% and enhancing efficiency.
  • Implemented process improvements in framework, reducing overhead by 4% while maintaining quality standards.

Affiliations

  • Participant, Tech for Good Initiatives in Columbus, 2020
  • Affiliate, International Federation of Red Cross and Red Crescent Societies Youth Volunteer Network, 2021
  • Member, Student Volunteer Army (SVA), 2016 - 2019
  • Member, International Association of Volunteer Effort (IAVE), 2022 - 2019
  • Certified member, Social Media for Nonprofits Academy, 2022
  • Project leader, Habitat for Humanity Chapter Volunteer Group, Portland, 2021
  • Quarterly participant, Virtual Nonprofit Conferences sponsored by Summit Group, 2024 - 2019
  • Participant, Youth Leadership and Mentorship Initiative, Austin, 2022
  • Contributor, category’s Nonprofit and NGO Research Group, 2017
  • Volunteer intern, American Society for Public Administration (ASPA), 2021

Certifications

  • Certified Program Planner (CPP) from Learning Resources Network (LERN)
  • Volunteer Program Management Certification from Ironclad Systems
  • Certified Associate in Project Management (CAPM) by PMI
  • Project Management Institute (PMI) Agile Certified Practitioner (ACP)
  • Fundamentals of Digital Marketing by Google
  • Public Information Officer Certification by FEMA
  • Certified Fund Raising Executive (CFRE)
  • Conflict Resolution and Mediation Certificate from Summit Group
  • Introduction to Non-Profit Accounting and Financial Statements by procedure
  • Microsoft Office Specialist (MOS) Certification

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