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Skills

  • Business operations
  • Multimillion-dollar claim handling
  • MS Office
  • Claim audit identification
  • Process improvement
  • Damage trend analysis
  • Coverage determination
  • Accurate damage reporting
  • Deadline-driven environment proficiency
  • Relationship development

Work Experiences

  • Achieved a 61% reduction in fraudulent claims.
  • Achieved a 34% client approval rating.
  • Contributed to total savings of $2 annually.
  • Avoided litigation.
  • Achieved short turnaround times.
  • Conducted detailed inspections of property damage cases.
  • Achieved resolutions within 16 days.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Assessed damage claims for water, fire, wind, and vandalism.

Summaries

  • Strong interpersonal and communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Accomplished Property Damage Adjuster with expertise in assessing catastrophic events, successfully negotiating multimillion-dollar claims while reducing claim processing time by 6 days.
  • Achieved this during claim resolution over 2022.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Awarded President's Club for customer satisfaction.
  • Collaborative Property Damage Adjuster.
  • Achieved client satisfaction.
  • Adept at claim investigation and documentation with 11 years of experience evaluating property damage claims and reducing overpayment errors by $177,000.

Accomplishments

  • Led catastrophe response team responsible for assessing damages in Chicago following category, closing 11 claims in 6 months.
  • Reduced customer complaints by 37% by implementing a new customer feedback system for claims handling.
  • Utilized Microsoft Excel to generate accurate damage assessments, consistently staying within the firm’s target error margin of 41%.
  • Investigated and settled claims for commercial properties totaling over $197,000 in damages, ensuring policy adherence.
  • Coordinated with clients, vendors, and legal professionals to manage the lifecycle of claims from damage assessment to final payout.
  • Awarded Outstanding Service Award for excellence in claim accuracy, maintaining 37% compliance rate across all handled cases in 2022.
  • Handled claims across 8 states, ensuring multi-state compliance and regulatory accuracy.
  • Specialized in disaster-related claims, working with local authorities and agencies to expedite resolutions for affected homeowners.
  • Processed high volumes of 7 claims with Salesforce, reducing backlog by 26% within 3 months.
  • Audited complex insurance claims, highlighting potential fraud in 55% of cases and escalating findings to regional legal teams.

Affiliations

  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Active role at Nationwide Claims Collaborative for Industry Stakeholders
  • Member of National Association of Independent Insurance Adjusters (NAIIA)
  • American Marketing Association
  • American Society of Safety Professionals
  • Affiliate, Society of Registered Property Adjusters (SRPA), with emphasis on catastrophe damage evaluation
  • Engaged in policyholder advocacy initiatives with Fair Claim Settlement Practices Association
  • Key presenter at regional Claims Resolution and Mediation Workshop

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Fire and Smoke Restoration Technician (IICRC)
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Commercial Property Insurance Advisor (CCPIA)
  • Certified in Risk and Information Systems Control (CRISC)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Property Insurance Appraiser (CPIA)
  • Google Certified Professional Cloud Architect

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