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Skills

  • Compliance with local regulations
  • Kitchen equipment operation and maintenance
  • Adherence to health and safety standards
  • Kitchen staff coordination
  • Organization
  • Supervision
  • Cash flow management
  • Customer Relationship Management Systems (CRM)
  • Recipes and menu planning
  • Customer service excellence

Work Experiences

  • Achieved zero service interruptions.
  • Achieved a perfect passing score during 2021 health inspections.
  • Accelerated onboarding process by several months.
  • Audited daily end-of-shift reports.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Collaborated with marketing teams to launch Adobe Creative Suite promotions that led to increased foot traffic and a 75% boost in sales.
  • Achieved 74% employee participation.
  • Implemented a system program and effectively managed employee errors, resulting in a 17% reduction in overall waste.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Informed 17 program of employees about menu changes and procedures.

Summaries

  • Senior Shift Manager with 16 years of experience in procedure industry who is attentive.
  • Clear understanding of risk assessment and performance reporting as well as workflow optimization training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Senior Shift Manager has been certified.
  • Achieved a 25% reduction in labor costs.
  • Accomplished Senior Shift Manager focused on inventory management and vendor relations, reducing supply chain inefficiencies and saving $17 annually.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Achieved a perfect health inspection score in 2021.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Committed to improving customer experiences while lowering costs overall.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated cross-training of 7 team members, increasing workforce flexibility and reducing cross-departmental inefficiencies by 49%.
  • Collaborated with team of 7 in the development of framework.
  • Successfully coordinated the roll-out of a Asana-based solution that decreased lead time between peak shifts by 29%.
  • Developed a new standard operating procedure (SOP) compliance checklist, resulting in 73% fewer customer complaints.
  • Introduced rotating shift schedules that enhanced team work-life balance, leading to a 35% increase in employee satisfaction.
  • Championed workforce retention strategies, lowering staff turnover to 68% per annum by creating engagement initiatives.
  • Collaborated with finance to develop a more transparent payroll system, reducing payroll discrepancies by 24%.
  • Devised and executed an employee feedback system that improved overall team engagement and reduced turnover by 35% over 6 months.
  • Documented and resolved procedure which led to standard.

Affiliations

  • Freemason
  • Association of Information Technology Professionals
  • International Council of Nurses
  • International Food Service Executives Association (IFSEA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Association of Social Workers
  • Certified Shift Manager Training Program 2017
  • National Association of Convenience Stores (NACS)
  • Certified in Customer Experience Management (CEM) 2017

Certifications

  • Workplace Safety Professional (WSP) - Summit Group
  • Certified Lean Practitioner Ironclad Systems
  • First Aid/CPR Certified
  • Certified Foodservice Supervisor (CFS) - Meridian 2021
  • Certified Risk Management Professional (CRMP) - procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • CompTIA Network+
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Salesforce

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