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Skills

  • Daily team goal-setting and performance tracking
  • Cross-departmental collaboration
  • Customer satisfaction strategies
  • Procedure equipment
  • Reducing out-of-stock occurrences
  • Retail software proficiency (e.g., POS systems)
  • Multitasking in fast-paced environments
  • On-time delivery optimization
  • Team building
  • MS Office

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Contributed to hiring decisions.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Championed several charitable campaigns.
  • Collaborated with other departments.
  • Achieved a $198,000 decrease in shrinkage.
  • Collaborated with department managers to create cross-departmental promotions, leading to a 67% increase in bundled product sales.
  • Awarded in 2019.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Grocery Team Lead with 14 years of successful process improvement and risk assessment experience.
  • Accomplished retail professional focused on sales growth strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Clear understanding of client relations and risk assessment as well as process improvement training.
  • Accomplished leader focused on reducing shrink and waste.
  • Aligned with department sales objectives.
  • Built high-performing teams.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Accomplished leader with a focus on reducing shrink and waste, increasing operational savings by 55% and maintaining a well-organized, efficient department. Skilled in employee development and process improvements.

Accomplishments

  • Conducted regular performance evaluations for grocery team members, resulting in 37% reduction in turnover rates.
  • Successfully led the grocery department to achieve Outstanding Service Award for outstanding customer service in 2019.
  • Guided the team in achieving sales forecasts for 2024, surpassing revenue goals by 25% in the grocery department.
  • Managed cross-departmental store promotions that saw a 68% increase in same-day sales.
  • Implemented revised shelving strategies based on sales trends, reducing out-of-stock occurrences by 77% and increasing visibility of high-demand items.
  • Collaborated with department managers to create cross-departmental promotions, leading to a 46% increase in bundled product sales.
  • Utilized inventory management software SAP to monitor stock levels, cutting waste and overstock by 65%.
  • Partnered with local vendors to feature regional products, increasing community engagement and adding new revenue streams.
  • Coordinated inventory orders, ensuring optimal stock levels and minimizing product expiration, saving $89,000 in wasted goods.
  • Trained and mentored 17 new team members, improving overall customer service satisfaction by 77%.

Affiliations

  • Association for Retail Environment and Design
  • Association for Supply Chain Management (APICS)
  • American Logistics Association (ALA)
  • Rotary International
  • Association for Supply Chain Optimization
  • Association for Retail Leadership Training
  • Retail Industry Leaders Association (RILA)
  • Institute of Leaders in Retail Management
  • Certified Retail Operations Manager (CROM)
  • American Institute of Grocery Store Innovation

Certifications

  • POS System Specialist Certification (Asana, 2017)
  • Certified Retail Trainer (Meridian, 2023)
  • CPIM (Certified in Production and Inventory Management)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Operations Professional (CROP)
  • Inventory Control Specialist Certification
  • SHRM Certified Professional (SHRM-CP)
  • Food Safety Preventive Controls Alliance (FSPCA) Global Certification
  • Certified Merchandising and Inventory Management (Brightline, 2017)

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