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Skills

  • First Aid/CPR
  • Data accuracy maintenance
  • Inbound and outbound calls
  • Creating and maintaining interview documentation
  • Customer service
  • Team management
  • Telephone etiquette
  • Operational improvement
  • Participant screening
  • Improving team efficiency through mentorship

Work Experiences

  • Addressed interview scheduling issues.
  • Achieved a 37% improvement in team efficiency.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Achieved 5% compliance.
  • Assisted in the creation of an online self-scheduling interview tool which reduced interview no-shows by 57%.
  • Achieved this over a span of method.
  • Updated all subjects' contact information and double-checked the data for accuracy.
  • Looked for industry trends on social media and through online sources.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to the revision of interview scoring guidelines.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Adaptable Interviewing Clerk managing diverse applicant pools.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 64% increase in team operational efficiency.
  • Achieved an average conflict resolution time of 18 minutes.
  • Adept at handling multi-stakeholder communications efficiently.
  • Accomplished in data accuracy maintenance, offering a 62% reduction in transcription errors by leveraging Microsoft Excel. Strong impact on overall candidate assessments and recruitment outcomes.
  • Accomplished Interviewing Clerk recognized for improving applicant travel coordination and lowering cancellation rates by 43%. Proven ability to manage logistics of in-person and virtual interviews with precision.
  • Collaborative Interviewing Clerk.
  • Organized and meticulous, with the ability to manage multiple tasks at the same time.

Accomplishments

  • Handled a caseload of 10 candidate files per week, ensuring timely updates on statuses and next steps with zero delays.
  • Reduced no-show candidate rate by proactively sending reminders and personalized outreach, decreasing no-shows by 17% over three years.
  • Partnered with cross-functional teams to address bottlenecks in interview scheduling, reducing candidate processing time by 11 days.
  • Facilitated timely feedback collection from interview stakeholders, leading to refined recruitment strategies and a 39% improvement in overall hiring process efficiency.
  • Leveraged ATS software to streamline candidate tracking, improving data accuracy by 81% and reducing manual entry errors.
  • Efficiently managed interview schedules for operations leading to a 33% increase in successful candidate placements.
  • Collaborated with HR and hiring teams to fill 8 roles, enhancing candidate engagement and increasing hire rate by 57%.
  • Communicated effectively with bilingual candidates, providing interview details in Spanish and enhancing inclusivity within the recruitment process.
  • Took over a disorganized interview scheduling system and decreased time-to-interview from 3 days to 11 by automating manual processes.
  • Provided comprehensive interview feedback and assessment documentation for 4 roles, improving candidate selection accuracy by 76%.

Affiliations

  • Society for Industrial and Organizational Psychology (SIOP)
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • National Notary Association (NNA) – Lean
  • American Marketing Association
  • Society of Human Resource Management
  • Certified Professional Interviewer (CPI) Lean
  • National Association of Professional Background Screeners (NAPBS)
  • American Society for Industrial Security (ASIS)
  • Rotary International

Certifications

  • First Aid/CPR Certified
  • Certified Diversity and Inclusion Professional (CDIP) Meridian
  • Certified Public Accountant (CPA)
  • Digital Talent Acquisition Certification - Lakeside Partners
  • Interview Scheduling Best Practices - SAP
  • Project Management for Human Resources (PMHR) Certification
  • Salesforce
  • Candidate Experience Expert Certification
  • LinkedIn Learning: Interviewing Techniques for Hiring Managers
  • High-Volume Hiring Specialist Certification

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