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Skills

  • Customer service
  • Telephone etiquette
  • Business operations
  • Cross-departmental collaboration
  • Handling confidential applicant information securely
  • Writing case histories
  • MS Office
  • Implementation of interview feedback systems
  • Candidate screening and qualification assessment
  • Interview scheduling and coordination

Work Experiences

  • Allowed for quicker reference.
  • Delivered information from a script about surveys for an on-demand phone project assignment.
  • Achieved 5% compliance.
  • Achieved a 56% smoother workflow.
  • Contributed to the revision of interview scoring guidelines, ensuring a more fair and consistent candidate assessment process.
  • Completed onboarding over several months.
  • Achieved a 37% improvement in team efficiency.
  • Achieved this over a span of method.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with hiring managers.

Summaries

  • Adaptable Interviewing Clerk versed in managing diverse applicant pools across multiple timezones, maintaining an on-time interview completion rate of 53%. Skilled in process optimization for enhanced recruitment timelines.
  • Contributed to a 17% increase in data accuracy.
  • Achieved a 52% on-time success rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 73% reduction in transcription errors.
  • Contributed to a 43% increase in candidate processing speeds.
  • Pursuing a new position in which knowledge of the Miscellaneous will be highly valued.
  • Accomplished Interviewing Clerk recognized for improving applicant travel coordination and lowering cancellation rates by 43%. Proven ability to manage logistics of in-person and virtual interviews with precision.
  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Facilitated timely feedback collection from interview stakeholders, leading to refined recruitment strategies and a 39% improvement in overall hiring process efficiency.
  • Collaborated with recruitment team to identify process gaps, implementing solutions that enhanced interview-to-hire ratio by 54% over the past year.
  • Enhanced post-interview decision-making by maintaining an organized database of candidate outcomes, improving decision accuracy by 48%.
  • Participated in the evaluation of over 7 candidates by organizing and moderating panel interviews for systematic and uniform assessment.
  • Enhanced applicant satisfaction by reducing response times using automated notifications through QuickBooks.
  • Developed and implemented a standardized interview feedback form, reducing variability in evaluations by 65% across 12 hiring managers.
  • Created comprehensive, step-by-step scheduling systems for hiring managers, resulting in a 60% reduction in missed interview appointments.
  • Streamlined interview scheduling by implementing new processes in Microsoft Excel leading to a 74% reduction in scheduling errors.
  • Leveraged ATS software to streamline candidate tracking, improving data accuracy by 81% and reducing manual entry errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Executive Search Consultants (AESC)
  • National Association of Social Workers
  • Certified Staffing Professional (CSP) Lean
  • Project Management Institute
  • Freemason
  • Online Learning Consortium (OLC)
  • National Notary Association (NNA) – Lean
  • Rotary International
  • Society for Industrial and Organizational Psychology (SIOP)
  • International Association of Administrative Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Certified Talent Acquisition Professional (CTAP)
  • Certified Diversity and Inclusion Professional (CDIP) Meridian
  • Interviewing and Hiring Certificate - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Advanced Interview Techniques - Lakeside Partners
  • Behavioral Interviewing Techniques Certification - Cedar Works
  • Google Workspace Certification (for Remote Interviews Collaboration)

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