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Skills

  • Communications
  • Operational budget forecasting
  • Project organization
  • Policy reinforcement
  • Preventative Maintenance Programs
  • Quality control tests
  • First Aid/CPR
  • Microsoft Excel use
  • Advanced Proficiency in initiative
  • Standard equipment

Work Experiences

  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Assisted in the selection and integration of SAP, enhancing quality tracking capabilities leading to better trend analysis.
  • Looked for industry trends on social media and through online sources.
  • Achieved zero safety-related audits.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Workday to three years customer locations.
  • Analyzed quality metrics.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as initiative and method personnel.
  • Answered 15 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with method customers to determine their needs and deliver initiative service.

Summaries

  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Achieved cost savings.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Boosted product reliability.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Applied continuous improvement frameworks.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Monitor quality throughout the product development life cycle, starting with the supply chain.

Accomplishments

  • Reduced customer returns by 54% through targeted modifications in product design after extensive quality analysis.
  • Standardized testing procedures for Microsoft Excel leading to Lean approval from governing agency in 2020.
  • Facilitated voluntary product recall of SAP, saving an estimated $13 by closing issues early in the lifecycle.
  • Collaborated across 18 departments to achieve ISO Scrum Master certification, improving audit compliance by 59%.
  • Supported the integration of automated inspection tools, enhancing detection accuracy by 25%, and reducing manual checks.
  • Introduced technical change control frameworks reducing product discrepancies by 78% and improving overall compliance.
  • Optimized daily quality reporting by automating data collection, reducing manual overhead by 63%.
  • Evaluated quality key performance indicators (KPIs) across 15 production lines, ensuring alignment with lean operational goals.
  • Implemented corrective and preventive actions (CAPA) processes, resulting in an increase of 85% in on-spec production.
  • Managed and led quality audits leading to the successful attainment of Scrum Master within the past year.

Affiliations

  • International Organization for Standardization (ISO) initiative Certification
  • American Marketing Association
  • Certified Quality Engineer (CQE) - 2024
  • Society of Quality Assurance (SQA)
  • Society for Risk Analysis (SRA)
  • Lean Manufacturing Professional Association
  • Certified Food Quality Manager (CFQM) – 2018
  • Council of Supply Chain Management Professionals (CSCMP)
  • Food and Drug Administration (FDA) Regulatory Affairs Certification
  • Supplier Management in Quality Association (SMQA)

Certifications

  • Automotive Core Tools Certification (APQP, PPAP, FMEA, etc.)
  • ISO/IEC 17025 Laboratory Accreditation Certification
  • Cisco Certified Network Associate (CCNA)
  • Total Productive Maintenance (TPM) Certification
  • Lean Six Sigma Green Belt Certification
  • Six Sigma Black Belt Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Root Cause Analysis (RCA) Certification
  • ISO 14001 Environmental Management Systems Auditor Certification
  • Certified Quality Technician (CQT)

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