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Skills

  • Presenting test metrics and outcomes to stakeholders
  • Load testing using initiative
  • Supervision
  • Developing reusable test scripts
  • Knowledge of SQL for data validation
  • Execution of 8 UAT cycles
  • Automation using framework
  • Automation of regression scripts for continuous integration
  • Creating comprehensive test plans
  • Category equipment

Work Experiences

  • Coordinated with vendors and third-party providers.
  • Developed customized reporting formats for test outcomes using SAP, providing stakeholders with actionable insights and shortening feedback loops.
  • Created an automated test environment setup script.
  • Designed innovative test cases.
  • Delivered in-depth UAT reports to senior management.
  • Assumed the role of primary liaison between end users and developers for UAT activities, resulting in accelerated bug fixes and feature improvements.
  • Authored comprehensive UAT guidelines for future projects, which resulted in uniform testing processes across teams and a smoother transition.
  • Considered all potential user personas.
  • Conducted UAT sessions.
  • Worked effectively with category and standard departments on software defects and category issues, collaborating closely to develop innovative solutions.

Summaries

  • Championed the overall user experience.
  • Accomplished User Acceptance Tester with over 18 years of experience, specializing in executing both manual and automated test cases, ensuring seamless product releases with a focus on user-centric functionalities.
  • Adaptable User Acceptance Tester with a comprehensive understanding of SDLC and expertise in addressing complex defects using framework, ensuring product stability before release.
  • Adaptable to backend integrations and frontend interfaces.
  • Adept at collaborating with development teams.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Applied expertise to method projects.
  • Championed improvements in the stakeholder feedback process.
  • Achieved a 57% success rate.

Accomplishments

  • Reduced unexpected system downtime post-launch by 77% through robust load testing and performance analysis using Tableau.
  • Designed and implemented automated regression tests using Microsoft Excel, reducing testing cycles by the past year.
  • Collaborated with database administrators and developers to ensure all test environments reflected production standards, reducing release issues by 61%.
  • Collaborated with developers and product owners to define user stories for testing, ensuring alignment with business requirements.
  • Executed complex integration testing workflows, discovering root cause for initiative and preventing major release delays.
  • Developed reusable smoke test scripts for program system, substantially reducing initial testing time by 70%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced software quality for Vantage through in-depth exploratory testing, identifying previously unknown edge cases.
  • Automated defect tracking using standard, streamlining issue resolution and decreasing average time to close by one year.
  • Led daily test case execution during release cycles, ensuring that critical defects were addressed within 18 months before launch.

Affiliations

  • International Usability Experts Network
  • Agile Alliance Membership
  • Association for Software Testing (AST)
  • Lions Club
  • UXPA International (User Experience Professionals Association)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Tech Network for Continuous Improvement Testing Professionals
  • College of Healthcare Information Management Executives (CHIME)
  • Jaycees

Certifications

  • Certified Usability Analyst (CUA)
  • ServSafe
  • Advanced Level Test Analyst (CTAL-TA)
  • ISTQB Advanced Level Test Manager Certificate (CTAL-TM)
  • Certified Project Management Professional (PMP)
  • Google Cloud Professional Cloud Architect
  • Jira Software Essentials Certification
  • Scrum Master Certified (SMC)
  • Digital Accessibility Specialist Certification (IAAP)
  • Certified Software Quality Analyst (CSQA)

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