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Skills

  • Client relationship management
  • Relationship development
  • Interpersonal communication
  • Performance data analysis
  • POS System proficiency
  • Golf cart fleet management
  • Upselling techniques
  • Operational improvement
  • Staff training and development
  • Event sponsorship fundraising

Work Experiences

  • Achieved goals 79% ahead of projections.
  • Based on bi-annual member feedback assessments.
  • Organized and ran community events like initiative, program, and initiative.
  • Planned weekly activities for the assigned group and facilitated smooth transitions so that everyone arrived on time.
  • Analyzed tee-time utilization.
  • Assisted in the redesign of seasonal merchandise displays.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Averaged 76% increase in sales.
  • Achieved an average rating of 51% satisfaction.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable Golf Associate with experience in growing merchandise sales and exceeding monthly targets by as much as 32%.
  • Achieved a targeted sales increase of 72% in the pro shop.
  • Adaptable Golf Associate.
  • Category, metric, and category events are all familiar to this versatile recreational leader.
  • Achieved results within 6 months of campaign rollout.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results within 15 months.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Designed and led junior golf camps, resulting in 3 new youth memberships and continued parental enrollment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated customer loyalty programs that resulted in a 76% increase in member renewals and higher levels of repeat business.
  • Worked alongside other departments to create synergy between the golf shop and dining facilities, leading to a 68% lift in cross-departmental sales.
  • Advised golfers on equipment usage and course strategy, contributing to 11 recurring lessons and a retention rate increase of 81% for the season.
  • Boosted pro shop sales by promoting key products during peak seasons, leading to an average $228,000 weekly revenue increase.
  • Implemented new seasonal merchandising strategies, boosting product turnover by 47% in 4 months.
  • Mediated member disputes with timely, professional solutions that increased overall satisfaction ratings by 79%.
  • Recruited and mentored new hires, reducing staff turnover by 57% in a 12-month span and improving overall team morale.
  • Improved supply chain processes by integrating automated ordering systems, reducing inventory shortages and excess by 32%.

Affiliations

  • US Kids Golf Certified Coach 2018
  • Sports Turf Managers Association (STMA)
  • International Association of Administrative Professionals
  • Golf Coaches Association of America (GCAA)
  • Executive Women's Golf Association (EWGA)
  • Professional Golfers' Association (PGA)
  • Golf Business Network (GBN)
  • Society of Women Engineers
  • PGA Junior League Coach 2019
  • International Association of Golf Administrators (IAGA)

Certifications

  • Golf Greens and Turfgrass Management Certification - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Club Manager (CCM) - Club Management Association of America (CMAA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Junior Golf Coaching Certification - US Kids Golf
  • Certified Golf Operations Professional (CGOP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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