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Skills

  • Problem resolution
  • Email marketing for promotions
  • Budget Management
  • MS Office
  • Golf instruction (beginner to intermediate)
  • Equipment maintenance
  • Activity planning
  • Budgets
  • Customer service
  • First Aid/CPR

Work Experiences

  • Was in charge of ordering and maintaining all recreational equipment.
  • Built long-lasting relationships with club members, increasing member satisfaction survey scores by 79% over a 6 months period.
  • Adjusted budget allocations to lower operational costs.
  • Addressed member concerns promptly and professionally.
  • Achieved five positive reviews in 2016.
  • Built long-lasting relationships with club members.
  • Created customized client programs to meet their specific fitness requirements.
  • Achieved results over a one year period.
  • Aided in proactive management of club resources.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.

Summaries

  • Achieved a 61% resolution rate.
  • Achieved a targeted sales increase of 72% in the pro shop.
  • Accomplished Golf Associate.
  • Golf Associate with 15 years of successful risk assessment and vendor management experience.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Ready to apply 11 years of experience to a new and difficult role.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.
  • Adept at implementing revenue-boosting techniques.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Category, metric, and category events are all familiar to this versatile recreational leader.

Accomplishments

  • Designed and led junior golf camps, resulting in 3 new youth memberships and continued parental enrollment.
  • Achieved certification in system and applied advanced techniques to elevate instructional quality for golfers of all levels.
  • Improved customer satisfaction by 77% through proactive communication and personalized golf equipment recommendations.
  • Utilized upselling techniques to introduce premium products, leading to an additional $182,000 in revenue on a monthly basis.
  • Worked alongside other departments to create synergy between the golf shop and dining facilities, leading to a 68% lift in cross-departmental sales.
  • Analyzed retail performance data to determine the success of promotions, leading to a 23% revenue uplift during promotional periods.
  • Produced monthly reports identifying high-demand products, resulting in the timely acquisition of inventory and minimizing stockout instances by 62%.
  • Managed instructional programs for both private and group classes, guiding over 2 students to improve their golf handicap by an average of 9 strokes.
  • Managed inventory using Asana, maintaining accurate stock levels and achieving a 45% efficiency improvement in product restocking.
  • Collaborated with team of 15 in the development of procedure.

Affiliations

  • First Tee Boston Chapter Volunteer
  • United States Golf Association (USGA)
  • PGA Junior League Coach 2019
  • Sports Turf Managers Association (STMA)
  • Certified PGA Professional 2018
  • International Association of Golf Administrators (IAGA)
  • Association of Information Technology Professionals
  • Certified Club Manager (CCM) – Club Management Association of America
  • International Council of Nurses
  • Golf Writers Association of America

Certifications

  • ServSafe
  • Certified Golf Operations Professional (CGOP)
  • Golf Rules Certification - The R&A
  • Golf Marketing and Promotions Certification - system
  • Golf Equipment Technologist Certification - Professional Clubmakers' Society (PCS)
  • Certified Tournament Director - Golf Business Network (GBN)
  • Certified Professional Golf Management (PGA PGM)
  • Golf Facility Management Certification - Lakeside Partners
  • USTA Certified Rules Official
  • Cisco Certified Internetwork Expert (CCIE)

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