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Skills

  • Negotiation
  • Project organization
  • Vendor relationship management
  • Team building
  • Sales pipeline management
  • Operational improvement
  • Problem resolution
  • First Aid/CPR
  • Data collection and analysis
  • Team leadership and coaching

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Conducted supplier risk management assessments in order to evaluate the procedure program for senior management's planning purposes.
  • Created category and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Taught Executive Relationship Managers and Executive Relationship Managers effective customer service techniques, resulting in a 18% increase in client satisfaction.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved this within the first 11 months.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved President's Club in 2016.
  • Manufacturing service agreements and quality standards were negotiated by me.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Workday expertise.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Develop strategic business partnerships and relationships.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Accomplished Executive Relationship Manager specializing in managing $6 portfolios for high-net-worth clients, driving 44% annual growth in assets under management.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Within Miscellaneous, senior Executive Relationship Manager and outstanding performer in data analysis and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Resolved conflicts and disputes with 17 clients, improving relationship recovery rates and reducing churn by 70% within two years.
  • Engineered and delivered actionable insights through data analytics, increasing contract renewal rates by 45% thanks to personalized follow-ups.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated comprehensive account planning methodologies, which increased long-term client engagements by 18 months and boosted renewal rates by 81%.
  • Negotiated and finalized high-value contracts with key vendors, securing cost savings of $173,000 annually.
  • Managed a portfolio of 16 VIP clients, increasing contract renewals by 42% through personalized service strategies.
  • Facilitated seamless enterprise transitions for 7 corporate clients during organizational changes, ensuring a 40% satisfaction rate post-transition.
  • Collaborated with leadership to set and meet ambitious revenue goals, generating $157,000 in new business over three years.
  • Developed and maintained strong relationships with 8 high-profile clients, achieving a 23% increase in client retention over 6 months.
  • Enabled seamless migration to ServiceNow, reducing client service resolution times by 17% during the transition period.

Affiliations

  • LinkedIn Sales Navigator Users Group
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association of Information Technology Professionals
  • Lions Club
  • International Association of Privacy Professionals (IAPP)
  • Project Management Institute (PMI)
  • Customer Experience Professionals Association (CXPA)
  • Association of International Product Marketing & Management (AIPMM)
  • National Association of Professional Accountants (NAPA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Account-Based Marketing Certification - HubSpot, 2019
  • Certified Public Accountant
  • Certified Financial Planner (CFP)
  • Institute for Supply Management (ISM) Certified Professional in Supplier Diversity (CPSD)
  • Certified Business Process Professional (CBPP) Summit Group
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Sales Executive (CSE) through Cedar Works
  • Project Management Professional (PMP) - 2019, Brightline

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