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Skills

  • Compliance with regulatory requirements
  • Sales and marketing
  • Business Process Automation Adobe Creative Suite
  • Budgeting
  • Creative merchandising
  • Business Administration
  • CRM software proficiency (standard)
  • Client Satisfaction Improvement
  • Budgeting and Operational Cost Savings
  • First Aid/CPR

Work Experiences

  • Oversaw a group of 10 program associates who dealt with the department's daily and complex requirements.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Boosted customer adoption by 71%.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across process calendars and programs.
  • Welcomed new members and established and updated memberships in Cedar Works metric programs.
  • Taught Executive Relationship Managers and Executive Relationship Managers effective customer service techniques, resulting in a 18% increase in client satisfaction.
  • Analyzed market trends.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved 7 major client expansions in 2023.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Dedicated to providing high-quality services and products.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Executive Relationship Manager.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Workday expertise.
  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Partnered with IT to integrate QuickBooks, enhancing workflow automation and contributing to a 27% reduction in manual tasks.
  • Engineered and delivered actionable insights through data analytics, increasing contract renewal rates by 45% thanks to personalized follow-ups.
  • Implemented strategic client outreach initiatives, leading to a 41% boost in upsell revenue generation within several months.
  • Collaborated with team of 2 in the development of standard.
  • Led business process optimization efforts using Workday, improving team efficiency by 26% and reducing operational costs by $176,000.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the reorganization of key client relationship management processes, increasing touchpoints and improving annual client satisfaction by 73% points.
  • Orchestrated regional CRM rollouts, increasing team collaboration by 43% and improving customer response times by three years.
  • Coached and mentored junior account managers, which resulted in a 39% improvement in team performance and customer service ratings.
  • Documented and resolved standard which led to framework.

Affiliations

  • Society of Women Engineers
  • Project Management Institute (PMI)
  • Financial Planning Association (FPA)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • International Association of Privacy Professionals (IAPP)
  • Association for Strategic Planning (ASP)
  • Association of Information Technology Professionals
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Account-Based Marketing Certification - HubSpot, 2019
  • Digital Client Strategy Professional Certification
  • Institute for Supply Management (ISM) Certified Professional in Supplier Diversity (CPSD)
  • CompTIA Security+
  • Certified Business Process Professional (CBPP) Summit Group
  • Financial Industry Regulatory Authority (FINRA) Series 7 License
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Administrator/Consultant Certification
  • Strategic Account Manager Certification Lakeside Partners

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