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Skills

Problem resolution
Presentation skills
Scheduling understanding
Revenue generation
Regulatory compliance
Lead prospecting
Conflict resolution
Staff training
Budgeting and resource allocation
B2B sales expertise

Work Experiences

Acquired 8 new customers, resulting in 18% revenue for the team.
Identified prospects' needs and developed appropriate responses, as well as product and service information.
Schedule appointments with potential and current customers to promote new products and services.
Achieved a 13% repeat client base.
Built referral-based sales models.
Attracted over 3 attendees.
Achieved growth in the Pacific Northwest over the past year.
Achieved 31% over planned targets in 2018.
Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Achieved a 60% increase in cross-sales.

Summaries

Costs were consistently reduced while profits were increased.
Achieved 77% lift in product adoption.
Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
10 years of experience in client relationship management.
Accomplished sales leader with a proven track record of driving 18% increased product adoption in medical facilities. Expertise in CRM software and strategic account management.
Superior communication skills, as well as the ability to understand and close sales, are required.
Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
Highly skilled and knowledgeable in the techniques used to close sales.
Customer service, research, and conflict resolution skills are all excellent.
Professional with stakeholder engagement and workflow optimization expertise who is organized and resourceful.

Accomplishments

Improved customer retention rates by 67% through consistent follow-ups and understanding partner needs for SAP.
Developed and presented strategic bid proposals, securing deals valued at $15 by aligning product features with hospital initiative goals.
Collaborated with team of 16 in the development of initiative.
Initiated collaborative partnerships between sales and marketing, resulting in a 57% higher conversion rate for new Asana.
Revitalized underperforming sales territories by assessing market gaps, increasing product sales by 65% in three years.
Resolved product issue through consumer testing.
Collaborated with product teams to refine medical device features based on client input, leading to a 30% market share increase in the Southeast.
Documented and resolved category which led to method.
Created and delivered educational seminars for hospital tech integration, engaging over 10 professionals and growing new markets.
Cultivated relationships with healthcare professionals, driving a 45% increase in product trial conversions and long-term sales.

Affiliations

Medical Device Sales Training Academy
Global Medical Device Manufacturers Association (GMDMA)
National Association of Medical Device Representatives
American Association of Healthcare Administrative Management (AAHAM)
American Medical Informatics Association
Society of Women Engineers
Association for Computing Machinery
Lions Club
Freemason
American Society of Safety Professionals

Certifications

Certified Medical Sales Professional (CMSP)
Negotiation Mastery Program Certification – Harvard Business School Online
Certified Public Accountant
Solution Sales Methodology Certification by Meridian
Google Certified Professional Cloud Architect
SHRM Senior Certified Professional (SHRM-SCP)
Product Lifecycle Management Professional (PLMP) Certification
Project Management Professional (PMP)
Medical Sales Training Certification by metric
CompTIA Security+

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