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Skills

  • Coaching and mentoring program setup
  • Customer service
  • Team building
  • MS Office
  • Problem resolution
  • Project organization
  • Collaborating with subject matter experts (SMEs)
  • Training program development
  • Curriculum redesign
  • Customer satisfaction analytics through training

Work Experiences

  • Created personalized learning paths.
  • Achieved a 76% increase in operational efficiency.
  • Achieved results within 6 months.
  • Delivered custom leadership training for mid-level managers which improved team cohesion by 52%, measured through post-training feedback surveys.
  • Achieved Outstanding Service Award for excellence in training delivery.
  • Used Jira to create training for category employees, resulting in a 4% increase in company retention and productivity.
  • Collaborated with external training consultants.
  • Created an interactive problem-solving simulation.
  • Created a training feedback loop.
  • Collaborated with external training consultants to facilitate certification programs, increasing certification obtainment by 46%.

Summaries

  • Experienced Training Specialist with a track record of success in project management instruction spanning 8 years.
  • Accomplished in designing blended learning strategies that lead to faster onboarding and improved knowledge retention, reducing time to productivity by 14 days.
  • A tenured professional delivering complex compliance training programs that reduce corporate liability by 40% and strengthen internal policy adherence.
  • Achieved 48% improvements in team cohesion.
  • Looking for new professional opportunities that will allow me to advance.
  • Accomplished in developing high-impact compliance and regulatory training, reducing liability incidents within departments by 72% %.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Known for budget management and a goal-oriented mindset.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on system, method, and system.
  • Trained in the use of Power BI and the negotiation of system.

Accomplishments

  • Designed a new-hire training curriculum for category, resulting in a 26% increase in job readiness by 10 days.
  • Implemented a video-based training program for QuickBooks, reducing training costs by 31%.
  • Led a cross-functional team to develop and deliver certification courses for Workday, reducing support tickets by 38%.
  • Resolved product issue through consumer testing.
  • Developed custom training guides for logistics, reducing troubleshooting time by 65% across sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led virtual employee orientation sessions for remote teams, increasing engagement and participation rates by 57%.
  • Redesigned the framework onboarding framework, resulting in a 42% reduction in attrition during the first 17 months.
  • Collaborated with IT and HR teams to integrate training features, increasing system adoption by 23% post-implementation.
  • Collaborated with team of 5 in the development of method.

Affiliations

  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • World Association for Online Education (WAOE)
  • Global Training Leaders Summit Attendee
  • Academy of Human Resource Development (AHRD)
  • Chief Learning Officer Business Intelligence Board
  • Project Management Institute
  • Human Capital Institute (HCI)
  • International Association of Administrative Professionals
  • International Board of Standards for Training, Performance, and Instruction (IBSTPI)

Certifications

  • Certified Public Accountant
  • Kirkpatrick Certified Professional Evaluation Certification - 2020 - Kirkpatrick Partners
  • Project Management Professional (PMP)
  • Certified Leadership Development Professional (CLDP) - 2016 - International Society for Organization Development
  • Accredited Certificate in Learning Material Development - 2015 - ATD
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Professional Co-Active Coach (CPCC) - 2021 - Co-Active Training Institute
  • Certified Emotional Intelligence Instructor - 2016 - Six Seconds EQ Network
  • Cisco Certified Internetwork Expert (CCIE)

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