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Skills

  • Customer service
  • Budgets
  • Adherence to GDPR and data privacy regulations
  • Compliance manual development and maintenance
  • Operational improvement
  • Organization
  • Audit preparation and document control
  • Investigation tactics
  • Cross-functional team leadership
  • QuickBooks use

Work Experiences

  • Addressed non-compliance issues.
  • Achieved 85% reduction in non-conformities.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Conducted 10 compliance training sessions.
  • Approved legal documentation for program contracts.
  • Achieved successful recertification.
  • Audited internal processes quarterly.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Looked for industry trends on social media and through online sources.
  • Answered 9 calls per one year to help customers with their questions and concerns.

Summaries

  • Completed 6 consecutive audits.
  • Aligned with latest regulations.
  • Achieved zero major findings across 2 evaluations.
  • Adept in contract reviews.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adept at conducting compliance training programs.
  • Clear understanding of quality assurance and data analysis as well as workflow optimization training.
  • Avoided litigation costs.
  • Collaborated on the preparation of 2 regulatory filings.
  • Consistently met regulatory benchmarks.

Accomplishments

  • Streamlined data management for regulatory filings, resulting in 18% improvement of submission efficiency in collaboration with customer success.
  • Generated tailored compliance reports for executive leadership, leading to informed decision-making and 64% risk reduction.
  • Completed 10 successful ISO 9001 recertifications with zero non-conformities, reinforcing adherence to quality management standards.
  • Analyzed compliance gaps in data protection across 9 departments, leading to the implementation of corrective actions compliant with GDPR.
  • Key contributor to the development of the company’s business continuity plan, ensuring operational resilience during compliance system upgrades.
  • Reduced average internal audit turnaround time by 38% through the introduction of digital compliance tracking tools.
  • Supported the implementation of Tableau and aligned it with regulatory requirements, achieving a 19% increase in operational compliance.
  • Implemented a new compliance monitoring system that resulted in 54% reduction of operational risk and ensured continued accreditation with method.
  • Resolved product issue through consumer testing.
  • Managed the completion of 7 vendor due diligence checks, identifying 9 compliance risks and mitigating exposure.

Affiliations

  • American Society for Quality (ASQ)
  • American Marketing Association
  • Association for Computing Machinery
  • Enterprise Risk Management Academy (ERMA)
  • ISO 31000 Risk Management Standard Certification Programs
  • National Association of Social Workers
  • Cybersecurity & Infrastructure Security Agency (CISA) Certifications
  • Project Management Institute (PMI) - Compliance Special Interest Group
  • Business Continuity Institute (BCI)
  • American Finance Association (AFA)

Certifications

  • First Aid/CPR Certified
  • Financial Services Regulatory Compliance Certification - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Information Privacy Professional (CIPP) - the Midwest
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 22301 Business Continuity Management Systems Certification - Ironclad Systems
  • Project Management Professional (PMP)
  • CompTIA A+ Technician

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