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Skills

  • Process optimization
  • Healthcare quality assurance
  • Data accuracy and validation
  • Multitasking under High Volume Conditions
  • First Aid/CPR
  • Managing insurance claims
  • HIPAA compliance
  • Filing System Development
  • Medical terminology proficiency
  • Budgets

Work Experiences

  • Accurately completed data entry of over 8 new patient files per day, reducing manual errors by 54%.
  • Assisted in resolving billing discrepancies.
  • Complied with HIPAA regulations.
  • Assisted in creating and distributing educational materials to new patients, leading to a 39% reduction in procedural inquiries.
  • Administered training sessions to new employees on intake procedures and best practices, increasing overall team efficiency by 25%.
  • Accurately completed data entry of over 10 new patient files per day.
  • Assisted in creating educational materials.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Compiled and entered patient information into standard.
  • Achieved Outstanding Service Award for excellent customer service by significantly reducing claim processing errors by 49%.

Summaries

  • Compassionate and detail-oriented Intake Clerk known for improving patient satisfaction by 62% through focused care and communication.
  • Intake Clerk with 7 years of successful project management and performance reporting experience.
  • Award-winning Intake Clerk recognized for reducing billing discrepancies, saving the department 3 over 16 months through diligent data review.
  • Achieved results within 8 months.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Intake Clerk is a well-organized Intake Clerk who is well-versed in healthcare processes and administrative requirements.
  • Clear understanding of team leadership and stakeholder engagement as well as project management training.
  • Adept in optimizing intake procedures, having saved 18 annually in administrative costs by collaborating with cross-functional teams.

Accomplishments

  • Monitored and verified patient health reports, ensuring 100% HIPAA compliance and reducing potential breaches.
  • Resolved product issue through consumer testing.
  • Facilitated the on-time submission of medical insurance claims, reducing billing turnaround time by 3 days, achieving a consistent 28% payment approval rate.
  • Reviewed and guided patients through insurance coverage questions, directly enhancing claims approval by 35%.
  • Assisted in optimizing front desk procedures, leading to a 38% reduction in patient wait times and enhanced customer satisfaction scores by 30%.
  • Resolved 12 patient billing disputes, successfully recapturing $16 in lost revenue in a 7-month period.
  • Developed performance metrics for intake processes, identifying inefficiencies and achieving a 60% increase in daily processing rates.
  • Accurately processed incoming patient data into our metric, reducing errors by 36% and expediting patient check-in procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of category.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • American Academy of Professional Coders (AAPC)
  • Lions Club
  • Professional Association of Health Care Office Managers (PAHCOM)
  • American College of Medical Practice Executives (ACMPE)
  • Association for Advancing Physician and Provider Recruitment (AAPPR)
  • Rotary International
  • Patient-Centered Outcomes Research Institute (PCORI)
  • American Health Information Management Association (AHIMA)
  • International Council of Nurses

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Health Information Privacy and Security Specialist (CHPS) by AHIMA
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Telehealth Coordinator Certificate
  • Certified Public Accountant
  • Professional Patient Advocate Certification (PPAC)
  • Certified Billing and Coding Specialist (CBCS) by NHA
  • ServSafe
  • First Aid/CPR Certified

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