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Skills

  • Communication with insurance providers
  • Healthcare data management
  • Process improvement
  • Multitasking under High Volume Conditions
  • Filing System Development
  • Time management
  • HIPAA compliance
  • Process documentation
  • Team collaboration
  • Medical billing resolution

Work Experiences

  • Conducted quality assurance checks on patient forms, maintaining compliance with PMP standards and avoiding costly penalties.
  • Collaborated closely with administrative and clinical teams to optimize intake procedures, saving 15 annually in administrative costs.
  • Assisted in creating and distributing educational materials to new patients, leading to a 39% reduction in procedural inquiries.
  • Accurately entered health insurance claims.
  • Compiled and entered patient information into framework, streamlining the facility’s records management and improving audit readiness.
  • Coordinated with healthcare providers to ensure the timely admission and discharge of patients, ensuring maximum bed capacity utilization.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Accurately completed data entry of over 8 new patient files per day, reducing manual errors by 54%.
  • Achieved savings over 6 months.
  • Addressed patient inquiries.

Summaries

  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Commended for budget management.
  • Accurate in patient information management.
  • Within Miscellaneous, senior Intake Clerk and outstanding performer in workflow optimization and client relations.
  • Achieved 28% faster billing cycle times.
  • With over 18 years of experience in the system industry, I am committed to organization and collaboration.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Adept in optimizing intake procedures.
  • Microsoft Excel advanced abilities
  • Proven experience in category and process environments, as well as knowledge of provider requirements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Trained a team of 9 intake staff on system, improving overall team performance and reducing claims submission errors by 23%.
  • Devised a tracking process for missing insurance information, reducing follow-up delays by 16 days and expediting claims processing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to method.
  • Utilized strong communication skills to interact with patients, resulting in a 72% increase in patient satisfaction and retention.
  • Administered training for new employees on compliance with HIPAA guidelines, resulting in 41% fewer compliance breaches over one year.
  • Worked closely with the billing department to audit claims, which reduced rejected claims by 23% and improved revenue flows.
  • Collaborated with team leads to streamline patient intake workflows, reducing redundancy and improving departmental efficiency by 26%.
  • Utilized standard to streamline patient intake processes, reducing entry error rates by 78%.

Affiliations

  • Jaycees
  • American College of Healthcare Executives (ACHE)
  • American Academy of Professional Coders (AAPC)
  • Association for Computing Machinery
  • Patient-Centered Outcomes Research Institute (PCORI)
  • National Association for Healthcare Quality (NAHQ)
  • Lions Club
  • National Healthcareer Association (NHA)
  • Project Management Institute
  • Patient Experience Institute (PXI)

Certifications

  • Certified in Healthcare Privacy Compliance (CHPC) by HCCA
  • Certified Outpatient Coder (COC) by AAPC
  • Medical Office Manager (CPPM) by AAPC
  • Certified Medical Office Manager (CMOM) by PMI
  • Patient Experience Certification (PX) by the Beryl Institute
  • CompTIA Network+
  • Certified Professional in Healthcare Quality (CPHQ) by NAHQ
  • Project Management Professional (PMP)
  • Health Information Technology (HIT) Certification by CAHIIM
  • Patient Financial Services Certified Representative (CPSCR)

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