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Skills

  • CallSelect communication systems
  • Cash flow management
  • Call center transactions
  • i-channel contact center software
  • Consistently meets sales goals
  • Cash handling and management
  • MS Office Suite
  • Shipping procedures understanding
  • Retail sales
  • Goal-oriented

Work Experiences

  • Achieved full satisfaction within two years.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Developed and implemented records handling standard operating procedures.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Used a variety of data collection methods to successfully research and record data.
  • Took up to 12 calls per the past year and quickly redirected them.
  • Achieved Scrum Master in inventory management.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Wrote meeting minutes and edited subcontractor proposals, project punchlists, transmittals, and memorandums for organizational support.

Summaries

  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Dedicated clerical team member seeking additional work experience in the Customer Service.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Ready to take on a new challenge in an exciting position with a Customer Service company to help them achieve even greater success.
  • 2 years of experience in general office procedures, workflow optimization and client relations.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Quality assurance and process improvement skills, as well as problem-solving knowledge.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Maintaining tight financial controls and Customer Service compliance is a strength.

Accomplishments

  • Utilized upselling techniques during customer interactions, driving revenue growth of $3 over a the past year period.
  • Contributed to warehouse efficiency by processing deliveries and verifying stock against purchase orders, achieving a 19% improvement in timely order fulfillment.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Streamlined order reconciliation processes by identifying data discrepancies, resulting in a 7% reduction in accounting errors during the several months reporting period.
  • Trained and onboarded 15 temporary staff members during high-demand periods, improving team productivity by 20% during peak seasons.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Process Met and exceeded quotas generating 17+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Exceeded seasonal sales targets by 61%, through upselling during customer interaction and personalized product recommendations.
  • Maintained up-to-date digital files for over 8 clients, ensuring accurate retrieval of information and compliance with company filing standards.

Affiliations

  • Member, Association of Supply Chain Management (ASCM)
  • Volunteer, Community Job Fair for Temporary Workers in Atlanta
  • Member, International Society of Inventory Managers
  • Member, Global Trade Compliance and Logistics Association
  • Trained Participant, Vendor Relations Development Program
  • Participant, Customer Success Academy for Sales Excellence
  • Attendee, Annual LogiPharma Conference for Supply Chain Professionals
  • Member, International Warehouse Logistics Association (IWLA)
  • Certified Member, American Society of Transportation and Logistics
  • Participant, Managing Vendor Relations Bootcamp 2020

Certifications

  • Leadership Essentials Certificate
  • Certified Retail Sales Associate Meridian, 2017
  • Certified Professional in Distribution and Warehousing (CPDW) Cedar Works, 2019
  • Retail Process Excellence Certification Meridian, 2015
  • Certified Online Retailer Associate Northwind, 2016
  • Supply Chain Operations Certification (SCO) Northwind, 2018
  • Certified Warehouse & Inventory Associate Northwind, 2018
  • Certified Customer Service Manager (CCSM) Ironclad Systems, 2023
  • Advanced Logistics Management Certification Cedar Works, 2021
  • Customer Service Excellence Certification - Brightline, 2019

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