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Skills

  • MS Office
  • Fireplace integration and furnace upgrades
  • Furnace replacement scheduling and logistics
  • Electrical component testing with digital multimeters
  • Problem resolution
  • Process improvement
  • Client contract negotiations
  • Team management
  • Proficiency in HVAC software tools and databases
  • High-efficiency furnace system repairs

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with state regulators.
  • Completed complex troubleshooting for Tableau furnace models, reducing warranty repairs by $15 in 2021.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 63% customer satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved revenue growth across 2017.
  • Installed, connected, and adjusted thermostats, humidistats, and timers for optimal performance.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Conducted regular furnace inspections.
  • Conducted furnace inspections and repairs.
  • Achieved zero safety incidents in 2015.
  • Comprehensive knowledge of diagnostic tools.
  • Achieved a 50% success rate in processing warranty claims.
  • Actively improved team expertise.
  • Achieved 69% reduction in operational costs for clients.
  • Testing and inspecting systems to isolate faults and implement repair plans is a strong suit of hers.
  • Achieved timely completion within project deadlines.

Accomplishments

  • Trained a team of 9 junior technicians on diagnostic techniques, troubleshooting, and repair procedures for Workday systems.
  • Developed and executed training modules for junior staff on advanced furnace repair techniques, improving team skills and service response times by 42%.
  • Provided high-level technical consultations to property owners, offering tailored solutions to improve furnace efficiency and reduce operational costs.
  • Collaborated with sales teams to provide technical insights on furnace capabilities, leading to an 28% improvement in product upsells.
  • Conducted detailed inspections of furnace components, identifying worn-out parts and recommending replacement schedules that saved 56% on future repair costs.
  • Implemented new advanced diagnostic tools, leading to a reduction in system diagnosis time by 47%. Achieved faster service turnaround time.
  • Documented and resolved system which led to metric.
  • Collaborated with cross-functional teams to improve furnace testing methods, decreasing test-cycle time by 56% and increasing throughput.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained records and tracking for furnace repairs, ultimately identifying trends that helped reduce recurring maintenance costs by 85%.

Affiliations

  • Institute of Heating and Air Conditioning Industries (IHACI)
  • Freemason
  • National Fireplace Institute (NFI)
  • Toastmasters
  • Jaycees
  • Lions Club
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • OSHA 10-Hour General Industry Certification
  • Certified HVAC Technician (C-HVAC) Cedar Works
  • HVACR Building Automation Certificate
  • Master HVAC License Ohio
  • Certified Public Accountant
  • NATE Certified: Heating, Ventilation, and Air Conditioning (HVAC)
  • Furnace & Gas Heating Systems Certification Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • EPA Indoor Air Quality Certification
  • Energy Efficiency Specialist Certification Brightline

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