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Skills

  • Problem resolution
  • Staff training
  • Proposal development
  • Revenue growth strategy
  • Marketing understanding
  • MS Office
  • Key account management
  • Method equipment
  • Team management
  • Account management

Work Experiences

  • Authored a monthly sales performance report used by leadership to adjust sales strategies, which contributed to a 83% growth in pipeline.
  • Created and used procedure reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved this in two years.
  • Met sales and service targets of $16 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved Top Performer for top performing sales specialist in the Southeast.
  • Captured market share in Seattle.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved Excellence Award for surpassing sales targets.
  • Implemented effective sales techniques and increased product sales to over $6 in 18 months.
  • Achieved results during 2019.

Summaries

  • Achieved top-tier results.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved a 55% boost in lead generation.
  • Achieved growth over 14 consecutive quarters.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Sales Account Specialist with 18 years of successful project management and client relations experience.
  • Customers have increased by 17%, and new sales revenue has increased by more than $9.
  • Achieved results over 6 months.
  • Achieved 28% quarterly growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Led upsell campaigns for Power BI, increasing customer lifetime value by 37% year-over-year.
  • Served as a primary point of contact for escalated client issues and maintained a 35% customer satisfaction rating over a 18 months period.
  • Utilized consultative selling techniques to deeply understand client business goals, earning an President's Club recognition for top regional sales performance in 2016.
  • Collaborated with marketing and product teams to develop training materials that improved client product adoption by 37%.
  • Leveraged multilingual communication skills to build trust across the Southeast, leading to a 37% growth in market penetration.
  • Developed and presented quarterly account reviews to stakeholders, culminating in a 62% uplift in strategic account closures.
  • Utilized performance trend analysis to optimize account strategy, resulting in a Top Performer for outstanding sales growth in 2017.
  • Established and maintained a recurring revenue stream with a 33% upsell rate through consistent customer success engagement.
  • Supported a sales team in exceeding quarterly sales targets by 46% through effective pipeline management and lead prioritization.
  • Collaborated with customer support teams to resolve product issues, reducing ticket resolution time by 80%. Additionally, this led to an improvement in support satisfaction scores.

Affiliations

  • Certified Sales Leadership Professional (CSLP)
  • Customer Relationship Management Association
  • Business Marketing Association (BMA)
  • Consultative Sales Certification Program (CSCP)
  • National Association of Social Workers
  • National Association of Sales Professionals (NASP)
  • Rotary International
  • Customer Service Institute of America (CSIA)
  • Association of Information Technology Professionals
  • Sales Management Association

Certifications

  • Certified Strategic Account Manager (CSAM) - method
  • CRM Certification Program - procedure
  • Certified Professional Sales Person (CPSP) - framework
  • Time Management Mastery for Sales Professionals - method
  • Certified Marketing Automation Specialist (CMAS) - procedure
  • LinkedIn Sales Navigator Certification
  • Google Analytics Individual Qualification (GAIQ)
  • Apple Certified Associate (ACA)
  • Customer Success and Retention Specialist Certification - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)

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