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Skills

  • Advanced problem solving
  • Change Management
  • Project organization
  • Client account management
  • Team management
  • Product development
  • Problem resolution
  • Relationship development
  • Risk assessment and mitigation
  • Supervision

Work Experiences

  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Employees were delegated method daily tasks, which streamlined daily progress and efficiency.
  • Oversaw a successful turnaround that resulted in the elimination of over $13 in debt in 6 months.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class metric results.
  • Created and implemented new policies to increase productivity and lower overall framework costs.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Increased productivity by 15% while lowering staffing and operational costs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Trained, coached and mentored staff to support smooth adoption of new framework program.

Summaries

  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • Achieved a processing time reduction of two years.
  • Composed persona with a strong sense of motivation.
  • Within Miscellaneous, senior Solutions Operations Manager and outstanding performer in client relations and cross-functional collaboration.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • 17 years of strategic Solutions Operations Manager experience leading and overseeing system and program business activities.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • With 2 years of experience planning, leading, and improving budget management functions, I am an enthusiastic leader.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Steered post-merger integration activities for system, achieving full operational alignment in under 2 months.
  • Optimized resource allocation to improve project delivery times by 17 weeks while staying within 18 budget constraints.
  • Led a digital transformation initiative that reduced operational costs by 60% and streamlined workflows by automating 50% of repeatable tasks.
  • Integrated a new customer feedback mechanism that elevated the NPS score by 19% within 17 months.
  • Negotiated contracts with critical supply chain vendors, reducing total procurement costs by 41% over 10-month period.
  • Created and led a cross-departmental task force to redesign the escalation process, which cut client issue resolution times by 16 days.
  • Guided a reorganization of supply chain logistics, reducing delivery times by 16% and improving customer satisfaction.
  • Reduced inventory holding costs by 57% through the successful implementation of predictive analytics models.
  • Resolved product issue through consumer testing.
  • Enhanced vendor management processes, improving delivery accuracy by 34% and reducing supply chain bottlenecks.

Affiliations

  • American Society for Quality (ASQ)
  • Society for Human Resource Management (SHRM)
  • DevOps Institute
  • Association for Supply Chain Management (ASCM)
  • American Medical Informatics Association
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Freemason
  • International Customer Service Association (ICSA)
  • Association of Change Management Professionals (ACMP)
  • International Association for Contract and Commercial Management (IACCM)

Certifications

  • Lean Six Sigma Black Belt (LSSBB) - 2024 from Beacon Labs
  • Certified Advanced Supply Chain Professional (CASCP) - 2016 from APICS
  • Certified Technology Manager (CTM) - 2024 by ATMAE
  • Budgeting and Financial Planning Certificate - 2021 from Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Systems Security Professional (CISSP) – 2015 by (ISC)²
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Six Sigma Green Belt (CSSGB) - 2020 from Northwind
  • Apple Certified Associate (ACA)

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