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Skills

  • Team building
  • Data entry
  • Regulatory compliance
  • Data entry speed and accuracy
  • Organization
  • Feedback-driven improvements
  • Emergency Call Triage
  • Project organization
  • Customer service
  • Geo-mapping and vehicle tracking

Work Experiences

  • Cultivated trust with field units.
  • Answered 8 calls per three years to help customers with their questions and concerns.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with supervisors to create an emergency-response guide.
  • Directed emergency calls to first responders.
  • Achieved a 52% reduction in response time errors.
  • Answered and directed over 5 emergency calls per three years, ensuring accurate information was conveyed to first responders every time without error.
  • Answered over 5 emergency calls.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated personnel and resources for high-risk events.

Summaries

  • Achieved a 31% improvement in service efficiency.
  • In both personal and collaborative projects, I am committed to efficiency and dependability.
  • Costs were consistently reduced while profits were increased.
  • Achieved significant improvement in overall incident response.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior E911 Dispatcher and outstanding performer in budget management and cross-functional collaboration.
  • Always looking for ways to improve processes and efficiency.
  • Certified in PMP, this proficient E911 Dispatcher has utilized cutting-edge ServiceNow systems, delivering excellent results under time-sensitive conditions. Strives for unmatched dispatch-driven service efficiency.
  • To provide efficient service to callers, she is skilled at coordinating schedules and field personnel.
  • Collaborated with EMS units.

Accomplishments

  • Resolved product issue through consumer testing.
  • Adopted cutting-edge radio and dispatch technology, improving multi-jurisdictional response speeds by 75% during coordinated events.
  • Managed over 9 concurrent emergency situations in support of multi-agency collaborations, allowing efficient traffic control and site management during method.
  • Contributed to enhancing emergency response procedures during planned mass gatherings, improving multi-department coordination and reducing response inaccuracies.
  • Strategically managed incoming call flow during major emergencies, dispatching appropriate resources to over 2 incidents in the past year.
  • Regularly performed system monitoring and maintenance on dispatch tools such as Microsoft Excel, improving technical response accuracy by 71%.
  • Handled emergent, high-stress situations involving escalated threat scenarios by utilizing de-escalation techniques, reducing physical conflicts by 54%.
  • Earned the Innovation Award for exemplary service in emergency communications for maintaining poise and accuracy across 7 high-stress calls during 2015.
  • Played a pivotal role in large-scale exercises, coordinating efforts between law enforcement and public safety departments for improved readiness during procedure.
  • Analyzed dispatcher performance metrics, identifying areas of delay and implementing report findings, resulting in a 70% improvement in average response time.

Affiliations

  • American Medical Informatics Association
  • Public Safety Communications Leadership in Policy Awards Program
  • Red Cross CPR and First Aid Certification
  • National Emergency Number Association (NENA)
  • 911 Education Foundation
  • Rotary International
  • Society of Women Engineers
  • National Association of Social Workers
  • International Council of Nurses
  • Criminal Justice Information Services (CJIS) Compliance Certification

Certifications

  • Public Safety Telecommunicator Certification Harbor & Co.
  • Incident Command System (ICS) - FEMA Courses (ICS-100, ICS-200)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Training Instructor (CTI), APCO
  • Google Certified Professional Cloud Architect
  • 911 Dispatcher Crisis Negotiation Training
  • Criminal Justice Information Systems (CJIS) Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Domestic Violence Crisis Intervention Specialist Certification

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