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Skills

  • Business operations
  • First Aid/CPR
  • Account Onboarding Process
  • Team management
  • Client Satisfaction Increase
  • Revenue growth strategy
  • Market trend analysis
  • Problem resolution
  • Systems and automation applications
  • Lead generation

Work Experiences

  • Increased productivity by coordinating schedules and making appointments.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Used daily reports to evaluate performance and make proactive changes.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Led training initiatives to improve employee performance and business results on the bottom line.
  • Spearheaded the reorganization of various departments in order to increase productivity.
  • Coordinated and improved delivery of $10 of QuickBooks in 18 months through spearheaded.
  • Implemented initiative strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Entered customer data into the Workday system, ensuring that financial and personal information was kept safe.

Summaries

  • Vendor management in standard settings and budget management in strategic planning settings.
  • OSHA certified
  • Professional multitasker with exceptional poise and composure.
  • Dedicated management professional with 15 years of experience in system of business.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Senior Business Account Executive with vendor management and cross-functional collaboration abilities.
  • Senior Business Account Executive is a hardworking and dependable Senior Business Account Executive who excels at strategic planning and budget management.
  • Strong technical skills and experience in workflow optimization.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • Personable and trustworthy, looking for an opportunity to use stakeholder engagement and workflow optimization in a fast-paced environment.

Accomplishments

  • Developed a client retention program that improved renewal rates by 76% across all verticals within Miscellaneous.
  • Standardized onboarding procedures for new clients, reducing ramp-up time by 72% and improving net promoter score by 59% points.
  • Reduced time to close by implementing a sales enablement framework, cutting the sales cycle by 7 days and increasing close rates by 50%.
  • Developed and executed client engagement strategies, driving a 41% boost in customer retention and reducing churn.
  • Created strategic partnerships with Miscellaneous experts, resulting in a 71% increase in referral-based contracts and $2 in additional revenue.
  • Served as primary contact for 8 high-value accounts, achieving a 27% renewal rate and generating $18 in annual revenue growth.
  • Closed deals with 16 Fortune 500 companies, contributing to a 65% increase in overall market share within Miscellaneous.
  • Identified and capitalized on cross-selling opportunities, boosting average contract size by 22% and growing client portfolios by $15.
  • Collaborated with product teams to enhance SAP based on client feedback, leading to a 32% increase in product adoption rates.
  • Negotiated contract extensions with 6 key enterprise clients, securing $2 in recurring revenue and expanding service use by 21%.

Affiliations

  • Contributor to the Customer Experience Professionals Association (CXPA), focused on maintaining high levels of customer satisfaction and engagement.
  • Accredited member of the International Society of Business Leaders, recognized for achievements in sales growth strategies.
  • Speaks regularly at Global Account Executive and Leadership Summits, discussing innovations in business development and client success management.
  • Active participant in the Global Sales Science Institute (GSSI), exploring global market trends and client success strategies.
  • Engaged with the Association for Training Development (ATD), specializing in cross-departmental learning and sales coaching.
  • Fellow at the Business Growth Network, exchanging insights with other leaders on emerging sales strategies and market disruptions.
  • Certified Salesforce Administrator, enhancing team collaboration and CRM integration skills.
  • Membership in the National Sales Network (NSN), involving active participation in professional development seminars and networking events.
  • Membership in Entrepreneurs' Organization (EO), supporting ongoing learning and business growth discussions.
  • Member of the Harvard Business Review Advisory Council, contributing expertise in business strategy and leadership insights for 18 years.

Certifications

  • Value-Based Selling Professional Certificate - Beacon Labs
  • Advanced Certificate in Sales Strategy and Leadership - Harbor & Co.
  • Certified Strategic Account Manager (CSAM) – Strategic Account Management Association (SAMA)
  • Certified Revenue Optimization Professional (CROP) - Revenue Optimization Council
  • Google Ads Certification, Google
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Strategic Leadership Certification - American Management Association (AMA)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Certified Marketing Professional (ACMP) - American Marketing Association (AMA)

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