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Skills

  • City and county regulations
  • Relationship development
  • Business operations
  • Financial forecasting and budget planning
  • Database management
  • Conflict resolution and mediation
  • Staff management
  • Contract negotiation
  • Affordable housing programs knowledge
  • MRI accounting software

Work Experiences

  • Achieved Top Performer for excellence in property management.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 6% or higher.
  • Achieved a 32% average lease occupancy rate.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collaborated with legal, leasing, and construction teams to ensure compliance and timely project completion for a $3 multi-unit development.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Converted 60% into signed leases.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Collaborated with legal, leasing, and construction teams.
  • Conducted market research and competitive analysis, which contributed to a 25% rent increase across 18 properties without compromising occupancy.

Summaries

  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Achieved Employee of the Year for surpassing performance targets.
  • Achieved Six Sigma.
  • Achieved portfolio profitability of 25%.
  • Achieved an average renewal rate of 54%.
  • Positive and conscientious process professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Achieved occupancy rates of 59%.
  • Talented business manager with a track record of success in both operations and leadership.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Expanded real estate assets in framework by acquiring 3 new properties, growing the company’s portfolio by 15%.
  • Directed the onboarding and management of 3 new vendor contractors, improving service delivery times by 44%.
  • Implemented a new tenant onboarding process that reduced vacancy turnover time by 16 days, improving revenue optimization for 11 units.
  • Optimized insurance policy negotiations, reducing annual premiums by $9 while expanding coverage across all portfolios.
  • Enhanced operations efficiency by implementing SAP for automated property inspections, reducing manual processes by 42%.
  • Reduced delinquency rates by 73% through proactive lease enforcement and creating tenant assistance programs.
  • Led a cross-functional project involving construction, legal, and finance teams for a $15 redevelopment project, completing within 6 months.
  • Implemented a resident engagement program leading to a 73% increase in positive feedback as measured by 83%.
  • Conducted detailed property asset evaluations that resulted in framework, including 15 units sold for a combined $8.
  • Developed a capital improvement program for aging properties, increasing market value by $6 across 9 buildings.

Affiliations

  • Toastmasters
  • Lions Club
  • Certified Commercial Leasing Specialist (CCLS) - Attended Certification Course in 2019
  • National Association of Realtors (NAR) - Member since 2016
  • Society of Industrial and Office Realtors (SIOR) - Active Member
  • Real Estate Executive Council (REEC) - Networking Committee Chair
  • Real Estate Services Providers Council (RESPRO) - Advisory Board Member
  • Property Management Association (PMA) - Speaker at Annual Conferences
  • Rotary International
  • National Home Builders Association (NHBA) - Professional Member

Certifications

  • Licensed Real Estate Broker Illinois
  • Microsoft Certified Systems Engineer (MCSE)
  • Residential Management Professional (RMP) - system
  • Certified Leasing Professional (CLP)
  • First Aid/CPR Certified
  • Fundamentals of Commercial Real Estate (FCRE) - category
  • Real Estate License – Illinois
  • CompTIA Network+
  • Real Property Administrator (RPA) - BOMI International
  • Risk Management for Commercial Real Estate (RMRE) Certification

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