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Skills

  • Communications
  • Team management
  • Relationship development
  • Customer service
  • Client Needs Assessment and Custom Home Searches
  • Client Relationship Management (CRM) Systems
  • Handling Appraisal and Inspection Issues
  • Multi-Offer Bidding Strategies
  • Business operations
  • Client-Focused Negotiation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adapted to a fluctuating market.
  • Achieved 22% client referral rate.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved an average reduction of 60% in seller concessions.
  • Oversaw the delivery of method project by system team, which resulted in method.
  • Assisted 7 clients in relocating to Columbus, managing logistical details to ensure smooth transitions for families and individuals.
  • Drafted contracts for purchases, sales, and program workers for home repairs before move-ins and final steps.
  • Assessed and responded to market trends, positioning client properties competitively and securing multiple bids within the past year.
  • Collaborated with appraisers, inspectors, and title companies to streamline the buying process, reducing average time-to-close by metric.

Summaries

  • Known for closing sales quickly and ensuring the satisfaction of both buyers and sellers.
  • Collaborated with lenders, inspectors, and contractors.
  • Trained in the use of Workday and knowledgeable about local markets.
  • Boosts overall business growth.
  • Achieved 51% faster sales than market averages.
  • Achieved high referral rates.
  • Residential Sales Agent with 15 years of successful stakeholder engagement and strategic planning experience.
  • Collaborated with lending institutions.
  • Closed deals worth over $5.
  • Achieved recognition as the top-grossing agent in 2023, closing deals worth over $18 and consistently surpassing sales targets.

Accomplishments

  • Developed and launched email marketing campaigns, generating a 84% increase in incoming buyer inquiries.
  • Regularly conducted open houses, resulting in 37% increased property visibility and quicker contract offers.
  • Reduced time to close on properties by implementing tech tools such as e-signatures, expediting transaction times by 18 days.
  • Built and maintained long-term client relationships through personalized follow-ups and targeted post-sale engagement opportunities, retaining 21% of clients.
  • Utilized deep market knowledge to guide buyers through complex investment transactions, securing 17 repeat clients.
  • Trained junior sales representatives on negotiation tactics, boosting overall team performance by 35% in monthly closed sales.
  • Increased referral business by 58% by implementing a referral incentive program, further solidifying client loyalty.
  • Facilitated cross-team collaboration between marketing, legal, and finance departments to reduce average property closing time by 7 days.
  • Led the implementation of virtual tour technology, increasing property viewings by 21% while reducing transaction times by 13 days.
  • Executed seller concession reduction techniques, reducing negotiation periods by 11 days and increasing seller profitability.

Affiliations

  • Association of Real Estate License Law Officials (ARELLO)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Community Service Events Through Local Brokerages
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Multilingual Real Estate Professionals Group
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Leadership Development Program for Real Estate Professionals

Certifications

  • Certified Residential Specialist (CRS) 2019
  • Real Estate Investment License North Carolina
  • Certified New Home Sales Professional (CSP) 2024
  • Real Estate Sales Performance Analyst Certification 2018
  • CompTIA Network+
  • Certified Public Accountant
  • Social Media Marketing Certification Power BI
  • Commercial Property Manager Certification 2023
  • Certified Home Marketing Specialist (CHMS) 2021
  • Real Estate Contracts and Agreements Certification 2017

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