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Skills

  • Regulatory compliance
  • Organization
  • Proficient in 10-key
  • Moody's KMV CreditEdge
  • MS Office
  • Process improvement
  • Deep knowledge of bankruptcy processes
  • Customer prospecting and follow-up
  • Financial product consulting
  • Team management

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with underwriters to monitor high-risk loans.
  • Assessed the eligibility of clients for Workday loans and secured approvals for $9, enhancing customer retention by 32% over the past year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 19% improvement in loan approval rates.
  • Analyzed creditworthiness of prospective clients, identifying high-growth opportunities that drove loan origination up by 44%.
  • Analyzed creditworthiness of prospective clients.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.

Summaries

  • Conducted market analysis.
  • Within Miscellaneous, senior Lender and outstanding performer in cross-functional collaboration and performance reporting.
  • Achieved 32% year-over-year growth in loan origination.
  • Collaborated with risk teams to monitor high-risk clients.
  • Collaborative Lender with cross-functional leadership.
  • Adept at growth forecasting.
  • Built long-term relationships.
  • Accomplished Lender recognized for enhancing loan compliance and eliminating 26% of discrepancies during audits, ensuring adherence to category.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.

Accomplishments

  • Managed a $9 loan portfolio, ensuring 60% of accounts remained current through proactive relationship management and personalized client outreach.
  • Boosted customer retention rates by 41% through personalized loan restructuring plans that aligned with client needs.
  • Designed a targeted marketing campaign for new loan services that resulted in a 79% increase in inquiries within the first 7 weeks.
  • Developed commercial lending protocols that expanded business loan offerings and supported $12 in new loans within 15 months.
  • Conducted credit analyses on prospective borrowers, achieving 58% approval accuracy and limiting risk exposure in high-value loans.
  • Built a specialized credit check model that decreased loan approval time by 54% and identified 15 new high-growth opportunities.
  • Created a detailed risk assessment model that led to a 72% decrease in default rates by leveraging data-driven decision-making strategies.
  • Implemented a customer feedback system which led to a 76% improvement in client interaction scores over a 14-month period.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of category.

Affiliations

  • International Association of Administrative Professionals
  • International Council of Shopping Centers (ICSC)
  • National Association of Commercial Loan Brokers (NACLB)
  • Toastmasters
  • American Bankers Association (ABA)
  • Turnaround Management Association (TMA)
  • Mortgage Bankers Association (MBA)
  • Credit Union National Association (CUNA)
  • Financial Services Institute (FSI)
  • Jaycees

Certifications

  • Certified Commercial Real Estate Appraiser - Vantage
  • Certified in Loan Review (CLR) – Ironclad Systems
  • Certified Financial Planner (CFP) - Vantage
  • Commercial Loan Structuring Program - Harbor & Co.
  • Advanced Loan Documentation Certification (ALDC) - Lakeside Partners
  • Project Management Professional (PMP)
  • Investment Lending Certification - Northwind
  • Certified Lender Business Banker (CLBB) - Northwind
  • Advanced Credit Risk Analysis & Management - Ironclad Systems
  • Certified Legal Specialist in Real Estate Law - Vantage

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