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Skills

  • Order fulfillment
  • Executive-level Advisory Skills
  • Client Retention Strategies
  • Warehousing functions
  • Strategic sales knowledge
  • Retail store support
  • Training development aptitude
  • Stock management
  • Client Onboarding Optimization
  • Cross-functional collaboration

Work Experiences

  • Kept up to date on product and service changes.
  • Customer service training processes were implemented and developed by me.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Provided clients with basic technical support for a variety of metric company products.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Welcomed, greeted, and assisted customers, generating $18 in two years revenue in a high-traffic store.
  • Provided ongoing guest service, which included Salesforce recommendations.
  • Collaborated with vendors to plan more than 17 daily pickups and weekly deliveries.
  • Handled over 16 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Double-checked order data on a two years basis to ensure that transactions and shipping dates were correct.

Summaries

  • With extensive experience in the method industry, I am a knowledgeable and dedicated customer service professional.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Activation Consultant proactive with experience in providing support and resolving customer complaints.
  • Very knowledgeable about Workday, as well as procedure competitors and offerings.
  • Activation Consultant with 7 years of successful data analysis and cross-functional collaboration experience.
  • Offering 8 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Within Miscellaneous, senior Activation Consultant and outstanding performer in data analysis and project management.
  • Motivated to keep customers happy and contribute to the company's success.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate category systems is one of my specialties.

Accomplishments

  • Drove improvements in post-activation resolution times by implementing customer feedback loops, decreasing issue resolution times by 82%.
  • Drove the activation of new business processes through project management best practices, resulting in a 48% uplift in operational efficiency.
  • Boosted post-activation customer interactions by 22% via personalized onboarding sessions tailored to client needs.
  • Analyzed product utilization metrics post-activation, identifying key areas for customer education which boosted recurring usage by 35%.
  • Developed a comprehensive activation lifecycle strategy for high-priority clients, driving a 22% increase in go-live success within Miscellaneous.
  • Improved NPS scores by launching a post-activation feedback loop, increasing overall customer satisfaction by 78% over the past year.
  • Led cross-functional team in aligning activation processes with strategic business goals, enhancing customer onboarding efficiency by 59%.
  • Successfully launched and activated more than 8 customer accounts, surpassing activation goals within 6 months.
  • Designed and implemented employee training programs that cut onboarding time by 59%, leading to faster time-to-productivity.
  • Integrated customer activation data into process, enabling better tracking of customer success and improving account growth by 81%.

Affiliations

  • DevOps Institute Membership
  • SAFe Agilist Certification
  • International Association of Business Communicators (IABC)
  • American Medical Informatics Association
  • International Council of Nurses
  • International Society for Performance Improvement (ISPI)
  • American Marketing Association
  • Lions Club
  • Society of Women Engineers
  • American Association for Business Process Management Professionals (ABPMP)

Certifications

  • ICAgile Certified Professional (ICP)
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Project Management Professional (PMP)
  • Certified Digital Transformation Professional (CDTP)
  • Customer Success Manager Certification by Gainsight
  • Apple Certified Associate (ACA)
  • Customer Success Manager Level 1 by Pulse Academy
  • First Aid/CPR Certified
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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