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Skills

  • Regulatory compliance
  • Insurance eligibility verification
  • Medical insurance
  • Analyzing and mitigating registration errors
  • Effective communication across departments
  • Accurate EMR (ServiceNow) data updates
  • Handling patient payment collections
  • Conflict de-escalation
  • Payment collection
  • Electronic Health Record (EHR) management

Work Experiences

  • Achieved a claim approval rate of 57%.
  • Admitted and discharged patients in an efficient manner, decreasing average processing time from 6 months to standard.
  • Looked for industry trends on social media and through online sources.
  • Admitted and discharged patients efficiently.
  • Conducted daily reconciliation of payments.
  • Went over the doctors' daily care slips.
  • Assisted patients and families by providing detailed explanations of hospital policies, improving compliance with institutional guidelines.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Used Jira to make appointments.
  • Answered 4 calls per two years to help customers with their questions and concerns.

Summaries

  • Adept at managing front-end administrative duties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Patient Admitting Representative known for leading registration system upgrades, reducing input errors by 30% and contributing to a 81% increase in data accuracy.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Consistently delivered smooth and efficient patient flows.
  • Achieved zero discrepancies.
  • Medical administrative professional with 16+ years of experience in patient care.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Conducted thorough insurance verifications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Reduced patient registration wait times by 16% through the implementation of real-time, mobile check-in options.
  • Managed all front-desk operations during high-volume periods, ensuring seamless patient flow with zero delays during method.
  • Worked closely with specialty care departments to pre-authorize complex treatments, avoiding delays and improving patient care timelines by 57%.
  • Assisted over 4 patients per week with insurance preauthorization procedures, ensuring timely treatment and minimizing reimbursement delays.
  • Trained newly hired staff to navigate electronic health record (EHR) systems, reducing onboarding time by 3 days and improving registration speed by 50%.
  • Developed and updated patient intake forms in collaboration with logistics, ensuring compliance with state healthcare regulations, resulting in a 36% decrease in registration delays.
  • Optimized work schedules for the admitting team, resulting in increased coverage during peak hours and reducing patient wait times by an average of 53% minutes.
  • Introduced a new EHR template configuration that reduced average data entry time per admission by 34% minutes, improving overall team productivity.
  • Collaborated with team of 16 in the development of category.
  • Worked hand-in-hand with nursing and care coordination teams to minimize admission bottlenecks during high-traffic hours, reducing patient backlog by 80%

Affiliations

  • Hospital and Health System Association
  • Jaycees
  • International Council of Nurses
  • National Association of Healthcare Access Management (NAHAM)
  • American Health Care Association (AHCA)
  • Institute for Healthcare Improvement (IHI)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Association of Professional Chaplains - Healthcare Support Chapter
  • Association of Information Technology Professionals

Certifications

  • Certified Patient Account Technician (CPAT) - American Association of Healthcare Administrative Management (AAHAM)
  • Apple Certified Associate (ACA)
  • Certified Healthcare Access Associate (CHAA) - category
  • Certified Healthcare Financial Professional (CHFP) - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Medical Insurance Billing Specialist Certification (MIBS) – American Medical Billing Association (AMBA)
  • Health Information Privacy and Security Certification (CHPS) – American Health Information Management Association (AHIMA)
  • Certified Electronic Health Record Specialist (CEHRS) - National Healthcareer Association (NHA)
  • CompTIA Network+
  • Certified Medical Office Manager (CMOM) - Practice Management Institute

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