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Skills

MS Office
Customer service excellence
HIPAA compliance
Data entry
Chart pulling
Insurance eligibility verification
Analyzing and mitigating registration errors
Supervision
Revenue cycle management
Front Desk Operations Management

Work Experiences

Achieved zero discrepancies.
Assisted in the setup of streamlined financial consultation services for self-pay patients, increasing upfront payments by $5.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Achieved a claim approval rate of 57%.
Oversaw the delivery of system project by metric team, which resulted in system.
Collaborated with marketing and Six Sigma staff to confirm insurance eligibility, avoiding over $11 in unpaid claims annually.
Achieved a 73% reduction in duplication.
Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Collected copayments and kept track of my finances on a daily basis.

Summaries

Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
Consistently delivered smooth and efficient patient flows.
Patient Service Representative with extensive knowledge of metric.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
Adept at managing front-end administrative duties, including insurance verification and demographic intake, ensuring smooth patient admissions with minimal return visits for corrections.
Conducted demographic intake.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Medical administrative professional with 16+ years of experience in patient care.

Accomplishments

Introduced a new EHR template configuration that reduced average data entry time per admission by 34% minutes, improving overall team productivity.
Resolved product issue through consumer testing.
Collaborated with the finance department to create a transparent billing policy, resulting in a 24% increase in patient bill payment rates.
Developed a streamlined patient follow-up process utilizing Tableau, which improved patient engagement and reduced follow-up appointment no-show rates by 43%.
Led cross-department efforts to implement a new patient communication protocol, improving clarity and reducing missed follow-up appointments by 31%.
Created a detailed monthly report on patient intake data to improve executive decision-making, directly contributing to a 34% increase in process optimization initiatives.
Reviewed and corrected patient registration errors, mitigating 4 potentially costly billing inaccuracies in 2019.
Developed and updated patient intake forms in collaboration with logistics, ensuring compliance with state healthcare regulations, resulting in a 36% decrease in registration delays.
Resolved patient concerns regarding billing discrepancies, improving overall patient satisfaction scores by 55% and reducing complaints by 3.
Reduced patient registration wait times by 16% through the implementation of real-time, mobile check-in options.

Affiliations

American Health Care Association (AHCA)
Certified Patient Account Manager (CPAM) – ITIL
Association for Computing Machinery
Association for Patient Experience (AfPE)
Freemason
American Society of Safety Professionals
Society of Human Resource Management
Society of Clinical Research Associates (SOCRA)
Society for Human Resource Management (SHRM) – Healthcare Chapter
Health Sciences Professional Students Association (HSPA)

Certifications

HIPAA Certification (CIPT) – International Association of Privacy Professionals (IAPP)
Health Information Privacy and Security Certification (CHPS) – American Health Information Management Association (AHIMA)
Certified Healthcare Access Associate (CHAA) - category
Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
Basic Life Support (BLS) Certification – American Heart Association
Certified Inpatient Coder (CIC) - American Academy of Professional Coders (AAPC)
CompTIA A+ Technician
ServSafe
First Aid/CPR Certified
Advanced Medical Terminology Certification – framework 2015

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Patient Admitting Representative Resume Builder

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Patient Admitting Representative resume examples

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