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Skills

  • Increasing Repeat Customer Patronage
  • Improving Table Turnover Rates
  • Compliance standards
  • Upselling techniques
  • Floor plan optimization
  • Menu presentation
  • Bar terminology expertise
  • Banquet coordination
  • Food and beverage pairings
  • Bill computation

Work Experiences

  • Evaluated a 18 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Handled diner complaints with the kitchen staff and promptly served replacement menu items.
  • Promoted items on beverage lists and restaurant specials.
  • Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
  • Was able to quickly and effectively resolve guest complaints.

Summaries

  • Upselling 12% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Front Waiter is enthusiastic about applying 10 years of experience and dedication to a new challenging role.
  • Professional with 17 years of experience in restaurant operations who is dependable and quality-oriented.
  • Explaining flavor, process, and framework aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Strengths in quality assurance and stakeholder engagement backed up by Food and Beverage training.
  • Adaptable professional with experience in employee development, team collaboration, and customer, waitstaff, and management conflict resolution.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Individual customers, large parties, and station work are all easily balanced.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Front Waiter is a multi-talented Front Waiter who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Increased sales of Microsoft Excel by 8% with the implementation of procedure.
  • Collaborated with team of 13 in the development of metric.
  • Oversaw 15% decrease in customer complaints.
  • Generated a 4% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Won
  • Advised
  • Created
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Solved
  • Design: Responsible for creative design for prominent program.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • American Marketing Association
  • Freemason
  • Certified Food and Beverage Executive (CFBE)
  • American Culinary Federation (ACF)
  • Certified Hospitality Supervisor Program
  • Customer Experience Improvement Network
  • Professional Association of Innkeepers International (PAII)
  • Foodservice Educators Network International (FENI)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Wine & Spirit Certification II (WSET Level 2)
  • Google Certified Professional Cloud Architect
  • Certificate in Social and Service Skills Brightline
  • Certified Food Protection Manager (CFPM) 2016 - Lakeside Partners
  • SafeServ certification: Food Handling
  • Leadership and Service Excellence Certification method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Safety and Sanitation Training for Restaurants initiative
  • Bartending and Beverage Management Certification category

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