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Skills

  • Table setting
  • Food tray carrying
  • Cash handling expert
  • Hospitality Standards Adherence
  • Effective conflict resolution
  • Increasing Repeat Customer Patronage
  • Event and Group Reservation Management
  • Upselling techniques
  • Food preparation
  • Order accuracy

Work Experiences

  • Implemented new drink policies that resulted in a 4% reduction in over-pouring.
  • Answered phones and completed financial transactions for other team members.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Was able to quickly and effectively resolve guest complaints.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Managed food resources, memorized orders, and coordinated service in a 2-table restaurant.
  • Made sure that the kitchen was kept clean and free of debris and water.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $13 in daily wine sales.
  • Promoted items on beverage lists and restaurant specials.
  • Made waffles, scooped ice cream, and created specialty sundaes for customers.

Summaries

  • Motivated Front Waiter exhibiting strength in critical thinking and problem solving.
  • Efficient Front Waiter with over 6 years of experience in method and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Front Waiter is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Front Waiter is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Front Waiter with 18 years of successful client relations and workflow optimization experience.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Strengths in quality assurance and stakeholder engagement backed up by Food and Beverage training.
  • Front Waiter is a focused Front Waiter who excels at multitasking and providing prompt and courteous service to all customers.
  • Professional with 17 years of experience in restaurant operations who is dependable and quality-oriented.
  • Upselling 12% of customers resulted in additional earnings for the restaurant and tips for the salesperson.

Accomplishments

  • Guided
  • Won
  • Recommended
  • Ensured
  • Resolved product issue through consumer testing.
  • Solved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted to Front Waiter.
  • Created
  • Developed

Affiliations

  • American Culinary Federation (ACF)
  • Restaurant Management Development Program
  • Rotary International
  • Foodservice Educators Network International (FENI)
  • Fine Dining & Hospitality Group
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association of Information Technology Professionals
  • Customer Experience Improvement Network
  • Society of Women Engineers
  • Dining Hall Managers Association

Certifications

  • Leadership and Service Excellence Certification method
  • Google Certified Professional Cloud Architect
  • Culinary Service Essentials Certification Beacon Labs
  • ServSafe Alcohol Certification - 2017
  • CompTIA A+ Technician
  • First Aid Certification procedure
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Culinary Foundations Certification program
  • SHRM Senior Certified Professional (SHRM-SCP)

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