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Skills

  • Excellent planner and coordinator
  • Contract agreement preparation
  • Deadline driven
  • Types 10 wpm
  • Payroll and budgeting
  • Office management
  • Background check conduction
  • Patient scheduling
  • Presentation design
  • Office administration

Work Experiences

  • Converted physical files to digital records by scanning them.
  • Performed a wide range of administrative, financial, and service-related functions through launched and optimized.
  • Created documents and presentations to assist senior executives in making business decisions.
  • Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered.
  • Scanned all of the documents and entered them into the method records management system.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Increased customer satisfaction by 5% by quickly and effectively resolving customer issues.
  • Responded to customer service inquiries in a thorough and timely manner.
  • Used Word and Excel to create documents.
  • Created files, reports, and records while maintaining confidentiality.

Summaries

  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Patient Service Representative with extensive knowledge of method.
  • Risk assessment and performance reporting are tasks that I am uniquely qualified to perform.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • In search of a new professional challenge in a fast-paced setting.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Motivated Office Automation Clerk looking for a new job where her risk assessment and process improvement skills can be put to good use.
  • Patient Access Specialist is a skilled Patient Access Specialist who can train new administrative professionals, support program needs, and manage projects with little supervision.

Accomplishments

  • Coordinated with procedure to direct insurance authorization processes, reducing authorization turnaround time by 4 days.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Procedure Trained medical billing staff of 5 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Improved the onboarding experience for new patients by overhauling intake forms and procedures, reducing form completion time by 81%.
  • Facilitated communication between multidisciplinary teams and patients, improving coordination of care and reducing patient frustration by 33%.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Created and maintained detailed patient financial records in coordination with the billing department, decreasing payment plan delinquency by 39%.

Affiliations

  • Association for Healthcare Documentation Integrity (AHDI)
  • Member – American Academy of Professional Coders (AAPC)
  • American Health Information Management Association (AHIMA)
  • Ambassador for Patient Access Best Practices Committee - process
  • Monthly Contributor to Revenue Cycle Insights Newsletter
  • International Council of Nurses
  • Patient-Centered Outcomes Research Institute (PCORI)
  • Active Learning Partner in Health Information Technology 2020
  • Rotary International
  • Mentor – Healthcare Financial Leadership Network 2016

Certifications

  • Patient Safety Training Certification - Meridian
  • CompTIA Security+
  • Microsoft Office Specialist (MOS) Certification for Excel - Beacon Labs
  • CompTIA Network+
  • Certified Professional Coder (CPC) - AAPC
  • Data Security in Healthcare Certification - Brightline
  • Total HIPAA Compliance Certification - Health Insurance Portability and Accountability Act
  • Certified Patient Account Technician (CPAT) - American Association of Healthcare Administrative Management (AAHAM)
  • Revenue Cycle Management Certification - Summit Group
  • Medical Practice Management Certification – Lakeside Partners

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