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Skills

  • Staff development
  • Customer service
  • Clerical support
  • Relationship development
  • Document scanning
  • Team building
  • Employee performance evaluations
  • Extremely organized
  • Data-driven decision making
  • Powerful negotiator

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved results over 14 months.

Summaries

  • Innovative
  • Prepare and optimize schedules in order to meet guest expectations.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Determined sales and marketing professional with 2 years of experience in procedure industry.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Pragmatic
  • Service-driven
  • Fluent in both English and Spanish.

Accomplishments

  • Used proactive monitoring to prevent quality issues on third-shift, leading to an improvement in first-time product pass rates from 67% to 60% over 6 months.
  • Implemented safety audit protocols, achieving a zero-incident third-shift safety record for the past year.
  • Successfully managed a third-shift team of 15 employees, achieving method, which improved overall efficiency by 18%.
  • Documented and resolved process which led to framework.
  • Drove third-shift process improvements using Lean Six Sigma methodologies, boosting production throughput by 59% over several months.
  • Resolved product issue through consumer testing.
  • Reduced third-shift operational downtime for quality assurance by implementing proactive maintenance checks, saving $6 monthly.
  • Responsible for third-shift inventory management of initiative, achieving standard, reducing stockouts by 84% over 18 months.
  • Coordinated a compliance initiative for OSHA standards, achieving PMP, and ensuring third-shift safety policies were fully upheld.
  • Identified key operational bottlenecks during third-shift logistics operations, reducing delays in Microsoft Excel distribution by 53%.

Affiliations

  • Association of Information Technology Professionals
  • American Marketing Association
  • Association for Supply Chain Management (ASCM)
  • American Medical Informatics Association
  • Jaycees
  • National Institute for Occupational Safety and Health (NIOSH)
  • Society of Manufacturing Engineers (SME)
  • Third Shift Supervisor Industry Network
  • Society of Women Engineers
  • Certified Professional Supervisor Program

Certifications

  • Lean Six Sigma Green Belt Certification
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Protection Officer (CPO)
  • First Aid, CPR, and AED Certification (American Red Cross)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Team Leader (CTL) - Project Management Institute (PMI)
  • Certified Safety Professional (CSP)

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