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Skills

  • Project organization
  • In-depth product knowledge (Asana)
  • Team management
  • First Aid/CPR
  • Regulatory compliance
  • Process improvement
  • MS Office
  • Clear and effective communication
  • Collaborative problem-solving
  • Collaborating with senior technicians

Work Experiences

  • Administered safety checks on Asana, ensuring adherence to compliance regulations and improving workplace safety.
  • Boosted response time to customer complaints by 55%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Finished the cremation process, including transferring the remains to the urn of my choice.
  • Actively participated in feedback sessions with customers.
  • Transported QuickBooks to 6 months customer locations.
  • Achieved a 73% faster resolution rate for customer issues.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted the funeral home staff with administrative tasks.
  • Collaborated effectively with cross-functional teams, expediting project timelines by 5 days.

Summaries

  • Award-winning Service Apprentice with a proven track record in troubleshooting and customer service excellence. Played a key role in enhancing incident response times by 63% by successfully integrating new maintenance protocols.
  • Within Miscellaneous, senior Service Apprentice and outstanding performer in team leadership and vendor management.
  • Boosted customer satisfaction by 23%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adheres to optimized safety and technical standards.
  • Funeral Assistant with extensive experience in providing informative and personable service to funeral attendees.
  • Achieved a 16% reduction in onsite accidents.
  • Adaptable and motivated Service Apprentice.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided technical support to ensure proper function of Asana, resolved 18 service calls monthly.
  • Actively ensured all service records were up-to-date, preventing service-related complications for 18 projects.
  • Aided in the overhaul of Salesforce installation processes, leading to a $37,000 reduction in repair costs annually.
  • Led the testing of SAP, improving operational safety by 31%.
  • Documented service records for 15 clients, streamlining the tracking process for future maintenance.
  • Took part in preventative maintenance efforts, decreasing emergency service calls by 3 incidents per month.
  • Trained 11 new apprentices, improving team effectiveness and reducing onboarding time by 36%.
  • Performed root cause analysis, resulting in a 9% reduction in recurring issues.
  • Collaborated with the logistics team to plan out delivery schedules, achieving a 22% timeliness improvement.

Affiliations

  • Society of Automotive Engineers (SAE)
  • Project Management Institute
  • Rotary International
  • Mobile Air Conditioning Society (MACS)
  • American Marketing Association
  • International Association for Continuing Education and Training (IACET)
  • Association for Supply Chain Management (APICS)
  • International Maintenance Institute (IMI)
  • Freemason
  • National Automotive Technicians Education Foundation (NATEF)

Certifications

  • Certified Safety Professional (CSP)
  • Apple Certified Associate (ACA)
  • Occupational Safety and Health Certification (OSHA)
  • First Aid & CPR Certification
  • Lockout/Tagout Safety Certification
  • CompTIA Network+
  • CompTIA A+ Certification
  • F-Gas Handling Certification for Refrigeration and Air Conditioning
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Electrical Theory Training Certification

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