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Skills

  • Regulatory compliance
  • Customer service
  • Customer Feedback Integration
  • Operational efficiency improvements
  • On-site repair and service efficiency
  • Client relationship management
  • Equipment calibration accuracy
  • Root cause analysis
  • Guest interaction
  • Communications

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Assisted in reviewing product manuals, improving team proficiency on the latest techniques by 16%.
  • Administered safety checks on Asana, ensuring adherence to compliance regulations and improving workplace safety.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Advocated for safety improvements.
  • Achieved a first-time fix rate of 72%.
  • Collaborated with senior technicians.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported QuickBooks to 6 months customer locations.

Summaries

  • Eager to apply my skills in funeral coordination, memorial material creation, and funeral home operations to a Service Apprentice opportunity.
  • Achieved a 83% satisfaction rate.
  • Service Apprentice with 8 years of successful team leadership and stakeholder engagement experience.
  • Achieved a 39% first-time fix rate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Funeral Assistant with extensive experience in providing informative and personable service to funeral attendees.
  • Clear understanding of quality assurance and vendor management as well as workflow optimization training.
  • Adept at collaborative problem-solving.
  • Awarded OSHA for outstanding technical performance.
  • Award-winning Service Apprentice with a proven track record in troubleshooting and customer service excellence. Played a key role in enhancing incident response times by 63% by successfully integrating new maintenance protocols.

Accomplishments

  • Utilized Adobe Creative Suite for inventory tracking, maintaining real-time stock levels for critical components.
  • Resolved product issue through consumer testing.
  • Executed preventative maintenance strategies, contributing to a 63% extension in equipment lifespan.
  • Conducted diagnostic tests on Tableau, increasing efficiency in identifying faults by 25%.
  • Assisted in the planning and documentation of maintenance schedules, ensuring that downtime was reduced by 66%.
  • Led the testing of SAP, improving operational safety by 31%.
  • Provided technical support to ensure proper function of Asana, resolved 18 service calls monthly.
  • Took part in preventative maintenance efforts, decreasing emergency service calls by 3 incidents per month.
  • Coordinated logistics for 17 equipment deliveries, reducing service delays by 50%.
  • Assisted in the troubleshooting and maintenance of ServiceNow, reducing downtime by 45%.

Affiliations

  • Control System Integrators Association (CSIA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Automotive Technicians Education Foundation (NATEF)
  • National Association of Safety Professionals (NASP)
  • American Welding Society (AWS)
  • National Fire Prevention Association (NFPA)
  • International Maintenance Institute (IMI)
  • Mobile Air Conditioning Society (MACS)

Certifications

  • Electrical Safety (NFPA 70E) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Service Manager (CSM)
  • Inventory Management Training - Tableau
  • Certified Electronics Technician (CET)
  • Salesforce
  • EPA Section 608 Technician Certification
  • First Aid & CPR Certification
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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