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Skills

  • Team Leadership
  • Content marketing strategy
  • Technical issues analysis
  • Client service
  • Python and Ruby proficient
  • Java/C/C++
  • Budgets
  • Excellent problem-solving abilities
  • Online conferencing
  • Presentation and facilitation

Work Experiences

  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Kept track of running systems and entered commands to troubleshoot issues like standard and system.
  • Was the one who programmed
  • Worked on a variety of systems and applications while multitasking and resolving a variety of technical issues.
  • Was in charge of the operation.
  • Had planned ahead.
  • Was in charge of the interface.
  • Kept track of everything.
  • Categorized
  • Resolved system, hardware, and telephone issues, resulting in increased efficiency across all departments within 16 hours.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Skilled standard Support Engineer with a track record of making a positive impact on performance reporting through sound judgment and advanced technical knowledge.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Excellent Technical Support Specialist with 7 years of experience providing exceptional support to users at all levels.
  • Technical Support Specialist with 6 years of successful performance reporting and team leadership experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Tableau expert and Asana user.
  • Method Research Associate with expertise in process improvement and knowledge of cross-functional collaboration, data analysis, and risk assessment.

Accomplishments

  • Standard Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Documented and resolved metric which led to system.
  • Leadership: Served as leader of design team.
  • Documented
  • Systematized
  • Designed
  • Processed
  • Programming: Increased revenues by 12% by developing codes for accounting tasks including cost estimation and revenue generation.
  • Generated
  • Streamlined

Affiliations

  • Jaycees
  • Toastmasters
  • Association for Computing Machinery (ACM)
  • Society of Women Engineers
  • HDI Service Management Advocate (SMA)
  • CompTIA Security+ Certification (2022)
  • Freemason
  • IT Service Management Forum (itSMF) Membership
  • Certified Help Desk Professional (CHDP) – Troubleshooting Methodologies
  • Project Management Institute (PMI) – Information Systems Community

Certifications

  • Certified Master Trainer
  • Certified Help Desk Manager (CHDM)
  • CompTIA Certified Technical Trainer (CTT+)
  • Certified Jira Administrator - 2018
  • CompTIA A+ Technician
  • CompTIA Network+
  • VMware
  • Certified Information Security Manager (CISM)
  • Project Management Professional certification
  • Apple Certified Associate (ACA)

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