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Skills

  • RFI Scanners
  • Cost reduction strategies
  • Team building
  • CCTV
  • Supervision
  • Automated workflow implementation
  • Regulatory compliance
  • Process automation
  • Cloud-based Order Management
  • Data evaluation

Work Experiences

  • Analyzed purchasing trends from direct orders.
  • Decreased time-to-resolution for order disputes by 21%.
  • Met productivity goals by organizing and transferring incoming shipments using procedure and program equipment.
  • Collaborated with the marketing team.
  • Reported traffic and transportation delays, accidents, and other issues.
  • Addressed order discrepancies in real-time.
  • Loaded data such as weights, charges, and discrepancies into the Power BI system.
  • Created monthly performance reports for management.
  • Created monthly performance reports for management, detailing order volume, fulfillment rates, and key areas for improvement.
  • Work and shipping orders, route materials, and bills of lading were among the documents I prepared and processed.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Direct Order Team Specialist.
  • 17 years of expertise in order fulfillment management.
  • Shipment inspection, inventory management, and document processing are all skills I have.
  • Knowledge of ServiceNow in depth, as well as workflow optimization and performance reporting abilities.
  • Direct Order Team Specialist with vendor management and risk assessment abilities.
  • Accomplished in driving customer satisfaction improvements.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Bringing productivity-boosting skills and a thorough understanding of the professional shipment lifecycle.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Experienced Direct Order Team Specialist with knowledge of Miscellaneous shipping and receiving requirements.

Accomplishments

  • Addressed supply chain disruptions by working closely with suppliers and logistics partners, mitigating potential delivery issues and keeping orders on track, resulting in 50% on-time fulfillment.
  • Developed and tracked essential KPIs, such as on-time delivery and error rate, which directly contributed to a 66% improvement in overall team performance.
  • Developed a custom dashboard to track KPIs for order fulfillment, enabling real-time decision making and enhancing team performance to exceed 20% of monthly targets.
  • Implemented forecasting methods to predict and prevent stockouts for high-demand items, leading to a 82% improvement in inventory management and fulfilling orders on time.
  • Implemented cost-saving measures by reducing packaging waste, resulting in a 10 savings in packaging expenses over several months.
  • Trained and mentored new employees in order processing procedures, reducing onboarding time by 14 days and maintaining full team readiness for peak business cycles.
  • Introduced Microsoft Excel to improve workflow efficiency in order processing, reducing manual entry errors by 73% and achieving a 7% improvement in customer satisfaction.
  • Initiated data-driven reviews of order fulfillment practices, which led to a 62% reduction in errors and a 21% improvement in order cycle times.
  • Bilingual customer service ensured seamless communication with international clients, increasing accounts in the Midwest and improving regional order accuracy.
  • Led weekly order review meetings with the direct order team, addressing bottlenecks, and reducing average processing time by 18%, ultimately boosting team performance.

Affiliations

  • Attender of the Lean Logistics Summit, exploring best practices for reducing shipping timelines and optimizing international direct orders.
  • Hands-on contributor in Direct Orders Automation & Technology roundtable sessions hosted by Northwind.
  • Engaged regularly with the Procurement Leadership Council, exploring cost-reduction strategies through successful vendor negotiations.
  • Certified in Project Management Professional (PMP) by Summit Group, applying project management techniques to vendor and process management initiatives.
  • Monthly participant in Microsoft Excel User Group for Supply Chain Efficiency, continually educating on automation and order fulfillment processes.
  • Participating member of the Portland Agile Practitioners Meetup, applying Agile principles to order processing and direct order system improvements.
  • #ScrumWithFriends Meetup attendee, leveraging Scrum methodologies to improve order processing workflows and team collaboration.
  • Contributor in the International Logistics and Freight Summit for enhancing global shipping timelines and import/export processes.
  • Active member of the Institute of Professional Organizers, specializing in workforce training and efficiency programs for order fulfillment.
  • Certified in Lean Six Sigma Green Belt by Brightline in 2017, contributing to significant reduction in process errors and optimization efforts.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified in Production and Inventory Management (CPIM) – 2020, Beacon Labs
  • Customer Order Fulfillment Process Specialist (COFP) - 2018
  • Logistics and Fulfillment Specialist Course - 2020
  • Business Process Optimization Certification - 2018
  • Certified Supply Chain Professional (CSCP) - 2022 - Northwind
  • Lean Order Processing Certification - 2018
  • Certified Professional in Supply Management (CPSM) – 2018, Summit Group
  • Advanced Excel for Business Analysis - 2021

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