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Skills

  • Pet charting information
  • Internal auditing
  • Positive learning process
  • Customer experience enhancement
  • Music showcase training
  • Contract negotiation/review/drafting
  • Bilingual in Spanish
  • Proficiency in team leadership
  • Merchandising operations
  • Communications

Work Experiences

  • Inspired and advised 10 employees on job-related issues such as procedures, disciplinary actions, and organizational policies.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Competent in using a variety of strategies to promote products and services.
  • Closed difficult deals with lucrative clients using data analysis.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Sales and Customer Service Manager is a multi-talented Sales and Customer Service Manager who is consistently rewarded for planning and operational improvements.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Bringing a proven track record of sales management success in the process and procedure segments.
  • Strategic Sales and Customer Service Manager dedicated to enhancing the customer and sales experience by training, managing, and leading a team of 11 people.
  • Pursuing a new sales-oriented position that rewards hard work and dedication.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Developed and implemented onboarding programs for new hires, reducing their ramp-up time by 60%.
  • Implemented a digital customer support system that reduced response time by 40% minutes.
  • Managed a 20-person sales team, resulting in a 26% revenue growth over 2017.
  • Introduced new customer experience enhancements, driving a category% rise in customer satisfaction scores across 7 locations.
  • Improved customer satisfaction by applying complaint resolution techniques, reducing escalation rates by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with engineering on sales projections, contributing to a 36% growth in profitability for 2015.
  • Delivered personalized coaching to underperforming sales representatives, reducing performance gaps by 71% in 18 months.
  • Spearheaded a customer onboarding process, increasing first-year client retention by 79%.
  • Redesigned the after-sales support system, decreasing complaint resolution time by 62% which led to higher customer satisfaction.

Affiliations

  • Project Management Institute
  • American Medical Informatics Association
  • Certified Professional Sales Leader (CPSL) - Completed certification for sales leadership and management strategies.
  • Salesforce Certification - CPA, Trained in Tableau to streamline sales processes and improve CRM systems.
  • American Marketing Association
  • Association for Computing Machinery
  • American Association of Customer Care and Support - Advocated and applied innovative practices in customer care to enhance service efficiency.
  • Certifications in Negotiation by metric - Applied negotiation tactics to sales deals in 2020.
  • Customer Retention and Loyalty Association - Led cross-team improvement projects for better customer advocacy results.
  • Direct Selling Association (DSA) - Engaged in developing key strategies for customer engagement and sales improvement.

Certifications

  • Salesforce
  • Certified Inbound Sales Professional - HubSpot Academy
  • Certified Sales Manager (CSM) - standard
  • Excellence in Customer Service Award Outstanding Service Award
  • Advanced Certification in Technical Product Sales Support - QuickBooks
  • Client Retention Specialist Certification - initiative
  • Conflict Resolution and Mediation Strategies Certification - Beacon Labs
  • PMP Certification for Project Management in Sales and Service - process
  • First-Contact Resolution Specialist Certification - initiative
  • Certified Key Account Management Professional (CKAMP) - Lakeside Partners

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