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Skills

  • Retention strategies
  • Customer satisfaction
  • Excellent communication
  • Product ordering
  • Miscellaneous expertise
  • Disaster Recovery Planning
  • Contract auditing
  • Scheduling understanding
  • Operations management
  • Market research

Work Experiences

  • Devised iterative development models in order to expedite ongoing application development efforts.
  • Was in charge of 15 employees' on-call and after-hours management.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Acquired 8 new customers, resulting in 7% revenue for the team.
  • Created program by designing and verifying the implementation of troubleshooting protocols.
  • Achieved 47% fewer incidents.
  • Was the company's top salesperson for two years in a row, increasing annual revenue by 18%.
  • Closed over $12 in sales, which included preparing contracts and processing order forms each three years.
  • Communicated with clients to address concerns, solicit feedback, and promote the method brand.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Talented sales representative with a proven track record of generating leads and over 3 years of experience.
  • Schedule flexibility and the ability to travel up to 12% of the time.
  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Customers have increased by 18%, and new sales revenue has increased by more than $10.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bringing 3 years of experience in this field.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Advised
  • Increased
  • Proposed
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Researched
  • Reduced
  • Represented
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Toastmasters
  • Information Systems Security Association (ISSA)
  • OpenInfra Foundation (formerly OpenStack Foundation)
  • Rotary International
  • Certified Information Systems Security Professional (CISSP) Chapter
  • Association for Enterprise Architects (AEA)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Cloud Native Computing Foundation (CNCF)
  • Lions Club

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Software Quality Analyst (CSQA)
  • Google Certified Professional Cloud Architect
  • Certified Network Defense Architect (CNDA)
  • Certified in Healthcare Compliance (CHC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Data Center Certified Associate (DCCA)
  • Apple Certified Associate (ACA)

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