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Skills

  • Revenue generation
  • Budgets
  • Client relations strength
  • Medical terminology knowledge
  • Employee relations
  • POS systems knowledge
  • Reporting familiarity
  • Cross-departmental collaboration
  • MS Office Suite
  • Medicare and Medicaid eligibility

Work Experiences

  • Achieved a response time improvement protocol.
  • Was in charge of accounting functions such as customer invoicing, check writing, and account reconciliation.
  • Collaborated with multiple departments.
  • Contributed to a 83% uptick in repeat business.
  • Kept track of office supplies and equipment to help the team work more efficiently.
  • Actively participated in branch audits, resulting in a 54% decrease in compliance-related errors.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Collaborated with multiple departments for cross-functional improvements that led to a 69% reduction in errors related to transaction processing.
  • Achieved a 33% reduction in paper usage.
  • Collaborated with external vendors and service providers.

Summaries

  • Skilled at staff training and building rapport with clients.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Team player who is also a good communicator.
  • Clear understanding of process improvement and team leadership as well as data analysis training.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Sales, recruiting, and people management are among his specialties.
  • Business and compliance requirements in the Customer Service are familiar to me.
  • 3 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Branch Office Administrator who has a track record of consistently exceeding sales targets.

Accomplishments

  • Trained
  • Awarded 10 merit increases during the first 16 years of employment.
  • Liaised
  • Processed
  • Implemented
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Directed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Consistently exceeded daily sales targets with an average of $10 in sales each day.

Affiliations

  • Association for Talent Development (ATD) - Administrative Professionals Network
  • Jaycees
  • International Association of Administrative Professionals
  • Lions Club
  • Certified Administrative Manager (CAM) Program Graduate
  • National Association of Social Workers
  • American Payroll Association - Administrative Compliance Group
  • Association of Executive Assistants (AEA) - Professional Networking Group
  • Customer Care Professionals Association
  • American Marketing Association

Certifications

  • Certified Accounts Payable Professional (CAPP) – standard
  • Notary Public Certification - Arizona
  • Financial Operations Certificate - standard
  • Financial Planning and Analysis Certification (FPAC) initiative
  • Certified Business Analysis Professional (CBAP)
  • Business Operations Foundation Certification - Meridian
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt - method
  • Fundamentals of HR Analytics Certification - Northwind

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